Human Resources Customer Service

CARMELETIA DUNSON

**** ****** ******* Dayton, Ohio 45416 * 937-***-****

**********@***.***

Professional with demonstrated knowledge in employee/labor relations,

benefits administration, recruiting, HR policies and procedures,

HRIS/payroll software experience, consulting, customer service and advanced

computer software skills.

Education

Master of Science in Administration - HR Management, Central Michigan

University

Bachelor of Arts - Office Information Management, Capital University

Professional Experience

Human Resources Consultant - Robert Half International, Dayton, OH - 08 -

09

. Provide Human Resources consulting to varied industries in the hiring

process including recruitment, selection and screening that align with

the expected performance competencies for the job and assisting hiring

managers through the process.

. Investigated and resolve employee relations issues resulting in

win/win situations.

. Provide assistance to business managers in key HR areas including

employment, employee relations, change management and other

opportunities to add value to the business goals.

. Researched and recommended compensation for key or newly created

positions within the organization.

Human Resources Manager - Schulman Associates IRB, Inc., Cincinnati, OH -

07-08

. Established HR functions within the company including revising the

employee handbook.

. Administered and negotiated involuntary employee benefits program

including implementing a voluntary benefits program.

. Investigate and resolve employee concerns and issues.

. Managed payroll administration implementing new payroll process.

. Administered timekeeping policies and procedures, ensuring that

employee time is properly recorded and approved in the appropriate

timekeeping system

. Revised and updated Employee Handbook.

. Answered general human resources related questions regarding policies,

procedures, benefits and record information.

Human Resources Assistant - City of Trotwood, Trotwood, OH - 01-07

. Initiated building strong relationships with City's safety services,

which allowed a professional culture that has normally resisted,

opening up with better communication and interaction for all

departments.

. Provided clarification on city's policies and procedures to all

employees.

. Involved in the recruitment efforts for all positions resulting in an

impressive pool of applicants.

. Prepared offer letters of employment to selected job applicants.

Scheduled physical exams and other pre-employment activities.

. Managed the open-enrollment(s) of city's benefits programs, plus LOA

administration.

. Produced monthly employee newsletters and other employee

communications.

. Managed the City's Youthworks program

. Reconciled the HR budget monthly and quarterly.

. Performed role of recording secretary to the Civil Service Commission.

. Handled and processed all employee data/changes for the assigned pay

period verifying for accuracy.

. Generated and tracked documentation relating to job descriptions,

performance evaluations, monthly/quarterly/annual activity reports.

. Coordinated new hire orientation, new hire benefits enrollment,

collect enrollment forms/acknowledgements of elected benefits.

Ensures for accuracy and submit for timely enrollment.

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