Human Resources Customer Service

NANCY ROSEN

* ********** 714-***-**** (H); 949-***-**** (C)

Irvine, CA 92602 abjmag@r.postjobfree.com

Human Resources professional - Resourceful, versatile and results oriented

with excellent communication and follow-through. Proven success in areas of

process improvement and cultivating business relationships. Driven to

succeed while demonstrating ongoing commitment to the Company's mission and

strategy. Awards won for customer service and commitment to excellence.

Areas of expertise:

( Employment Processes ( HRIS

( Affirmative Action Reporting ( HR Generalist, Recruiting,

Staffing

( Compensation & Benefits ( Process Improvement

PROFESSIONAL EXPERIENCE

Company Confidential, Irvine, CA Feb 2009 - Present

Human Resources Generalist

Private company with annual revenue of $4,600,000 that private company

categorized under Liquid crystal displays (LCD) and located in Irvine, CA.

Current estimates show this company has an annual revenue of $4,600,000 and

employs a staff of approximately 60private company categorized under Liquid

crystal displays (LCD) and located in Irvine, CA. Current estimates show

this company has an annual revenue of $4,600,000 and employs a staff of

approximately 60manufactures and markets consumer electronics products. 54

employees, retail stores with headquarters in Irvine. private company

categorized under Liquid crystal displays (LCD) and located in Irvine, CA.

Current estimates show this company has an annual revenue of $4,600,000 and

employs a staff of approximately 60

Reporting to the Manager of Legal / HR and Administration, responsible for

all Human Resources functions including benefits, recruiting, employee

relations, compensation and related functions.

. Update existing employee handbook for legal compliance.

. Audit benefit invoices, identify and resolve billing errors and

obtain credits.

. Identify payroll errors including 401(k) coding errors resulting in

corrected 5500 testing.

. Formalize recruiting practice for consistency and legal compliance.

. Develop policies and procedures for various Human Resources

practices.

. Recommend and initiate process improvements (recycling in the office,

attendance management, etc).

. Develop and implement processes for performance improvement, annual

performance review, reward and recognition.

Ricoh Electronics, Inc. (REI), Tustin, CA 2002 - 2008

Human Resources - Sr. Recruiter / H.R. Representative

Leading manufacturer of advanced office automation equipment. 1100

employees, 7 locations in Orange County, 1 location in Georgia

Corporate Recruiter for all California positions. Established and

documented employment processes for Jr. Recruiters. Proven acumen and

understanding of position requirements for effective candidate sourcing,

interviewing, reference checking, salary negotiations, and closing. Company

wide layoff.

. Reduced time to fill with creative sourcing techniques and improved

partnership with hiring management.

. Reduced costs with negotiated lower rates for background checks, agency

fees, job fairs and job posting boards.

. Improved employment processes by creating and documenting corporate

procedures.

. Provided leadership coaching to Georgia facility staffing department.

. Initiated and co-led activities for Ricoh's community volunteer

organization.

. Ensured legal compliance, including I9 compliance audits and hiring of

non-US citizens.

. Improved and managed relationship with on-site temporary staffing agency

and placement agencies.

Human Resources Consultant 2002

Pratt & Associates - Provided Human Resources support to clients on a

project basis, with emphasis on employment processes and legal compliance.

Aspen Education Group - Audited HRIS compensation tables against job

descriptions, built tables for automated learning modules (E-Learning).

TOSHIBA AMERICA ELECTRONIC COMPONENTS, INC., Irvine, CA 1997 - 2001

Human Resources Representative - Staffing

$2B distributor of electronic components, 600 employees, 26 locations

Recruiter for positions in management, technical and support

classifications. Negotiated compensation package with final candidates and

performed in depth reference checks. Company wide layoff.

. Developed aggressive recruiting strategy including comprehensive media

plan to attract qualified applicants. Established and enhanced

relationship with advertising agency to improve recruitment advertising.

. Improved partnership with hiring managers using staffing best practices

for effective recruitment.

. Improved job fair strategy for increased qualified candidate pool.

. Developed, streamlined and implemented methods to improve employment

processes.

. Directed the redesign and implementation of career web site for user

friendly applications.

. Key contributor on Six Sigma team that improved "time to fill" for

personnel requisitions.

( Initiated partnership with local Toshiba Human Resources divisions to

share best practices.

( Managed immigration process that reduced legal liability including an

audit of I9 forms.

( Reduced contingent worker costs by outsourcing to third party provider.

( Designed an employee recognition program for improved employee morale.

PINNACLE MICRO, INC., Irvine, CA 1993 - 1997

Human Resources Generalist

$85M manufacturer of optical storage systems,180 employees

Responsible for all Human Resource functions for this start up

organization with emphasis on professional and non-professional staffing.

Additional responsibilities included compensation and benefits

administration, affirmative action reporting, development of policies and

procedures, employee relations, safety, worker compensation, unemployment

claims and COBRA administration. Company closed.

. Developed HR department as the only HR employee.

. Created an employee handbook and administered the affirmative action

program.

. Reduced legal liability and costs by ensuring compliance with applicable

labor laws and standard human resources practices.

SUN MICROSYSTEMS, Mountain View, CA 1988 - 1992

Human Resources Specialist

$3.6B supplier of computing technologies, products and services,1,000

employees

Assisted with compensation administration including market surveys, equity

and job analyses; enhancement and statistical analysis of Reward and

Recognition Programs; automation of the performance review process and user

training.

( Compensation analysis for Mfg Division. Designed process for tracking

and analyzing compensation.

( Key member on task force chartered to create job leveling tools, reward

and recognition programs, new hire orientation, on-line manager handbook,

and off-site programs.

( Analyzed Human Resources data from HRIS, including Affirmative Action

statistics.

EDUCATION

( BA Psychology ( Certificate: Human Services

Summa Cum Laude Cum Laude

California State University, Northridge Los Angeles Valley College,

Van Nuys

COMPUTER SKILLS

AIRS Search Techniques ( HRIS (PeopleSoft, ADP Enterprise EV4, Great

Plains, Oracle 11.0.3, Spectrum HR 2000) ( MS Access ( Windows ( Lotus

Notes ( Apple System 7 ( MS Office

PROFESSIONAL AFFILIATIONS

Professionals in Human Resources Association (PIHRA), Orange County

Employment Managers Association (OCEMA), National Human Resources

Association (NHRA)

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