Customer Service Administrative Assistant
Resume:
* * * * * O N A M I R E WA Y • K E N N E S AW, G A 3 0 1 1 4
( 6 7 8 ) 4 3 7 817 0 ( 8 5 0 ) 4 0 8 9 5 3 2 • D U P R E E . L ATA N G E L A @ H O T M A I L . C O M
L ATANGE LA D.DUPREE
O BJECTIVE
A position in collections and customer service that fully utilizes my experience.
SUMMARY OF QUALIFICATIONS
5 Years of customer service, collection and clerical
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Excellent written and verbal communication skills, with an eye for detail
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Extremely productive in a high volume, high stress, environment
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Proficient in scanning and picking up drawing
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Highly productive in the use of Office 2000 Professional Microsoft
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Self starter with a can do attitude
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Radio transmission
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WORK OF EXPERIENCE
12/2008 09/2009 Christus Shum pert Hospital Shreveport, LA
Medical Billing/Collections
Inbound and outbound call to different insurance Co.
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Collecting on CRNA and Anesthesia claims for payment
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Resubmit claims for timely billing on a 1500 form, fax
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Copy, print, word/excel spreadsheets, Microsoft outlook
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Rebilling Medicaid, Medicare, BCBS, United Healthcare
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Data input of notes and updating patients information
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12/2007 12/2008 Smart Move Auto McDonough, GA
Collections
Answered inbound and made outbound calls in support of customer need
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Conveyed in a reassuring manner step by step instruction to resolve issues
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Reviewed and issued audits on account information and process
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Performed queries in multiple databases
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Adhered to government monetary regulations
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07/2006 12/2007 E&J Patterson Construction Orlando, FL
A/R/Administrative Assistant/Collection
Reconciled invoice dollars amounts with accounts receivable
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Proficient with all aspects of accounts receivables, general ledger
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Customer service, reconciliation’s and ten key
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Proficient in word, excel, data input, scanning, pick up drawings and
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process/check/print
Collect on 30 90 days delinquent, examine documents such as blueprints,
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drawings and specifications, to verify completeness and accuracy of data
Provide administrative/secretarial support for various departments/divisions such
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as answering telephones, assisting visitors and resolving a range of administrative
problems and inquiries.
Operate desktop computer to compose and edit correspondence and memoranda
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from dictation, verbal direction and from knowledge of policies of established
departments/divisions; prepare, transcribe, compose, type, edit and distribute
agendas and minutes of numerous meetings.
Schedule and coordinate meetings, interviews, appointments, events and other
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similar activities for supervisors, which also includes travel and lodging
arrangements.
Coordinate with various staff for operational support activities of the unit; serve
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as a liaison between departments and operating units in the resolution of day to
day administrative and operational problems.
07/2005 07/2006 Insight Financial CU Orlando, FL
Credit Counselor II/Collections
Interacted with clients on daily basis
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Initiate contact with consumer borrowers, handling early and late stage accounts
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Assessing the prospect of repayment and arranging repayment schedules or
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other solutions such as: Loans workout, alternative lending, CCCS, reages and
extensions
Handle inbound and make outbound calls, respond to questions regarding all
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consumer products 30 120 days delinquent
Identify suspect situations (i.e. fraud, lack of insurance) and escalate issues to
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management
Utilize internal collections and accounting systems for all loan types
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Understanding the workflow necessary for account maintenance/corrections
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Refer possible repossessions to supervisor for review and approval
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Complies information and analyzes the account files for repossession
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recommendation, word, excel, ten key, overdraft, scan checks and contracts
03/2004/072005 West Gate Resorts Orlando, FL
Collections
Third party collections on delinquent accounts 30 90 days timeshare accounts
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Performed inbound and outbound calls
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Reviewed contracts and negotiate payment arrangements on past due
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EDUCATION
1984 1987 Bainbridge High Schools Bainbridge, GA
Diploma Continental Academy Miramar, FL
REFERENCES
Available upon request
Contact this candidate