Quality Assurance Supervisor
Resume:
Penny Robinson
Dumfries, VA *2025
abjm8s@r.postjobfree.com
OBJECTIVE:
The opportunity to join a growing organization and transfer the versatile
administrative/management skill set developed through experience as a Room
Attendant, Quality Assurance Supervisor, Housekeeping Office Supervisor,
Assistant Executive and Executive Housekeeper gained during my 16 + tenure
with Copper Mountain Resorts, Copper Mountain Colorado.
EXPERIENCE:
October 2006 to August 21, 2010 Copper Mountain Resort
Executive Housekeeper
Essential Functions
Prepares and administers Housekeeping and Laundry Budgets
Responsible for Schedule preparations and labor forecasting
Billing
Reconciles monthly profit and loss statements and provides appropriate
variance reports
Responsible for performing mid season and annual performance evaluations
Sets departmental goals and objectives on a seasonal, monthly, and daily
basis
Conducts regular staff meetings and one on ones with supervisory personnel
Conducts regular inspections and unit audits ensuring standards are being
met
Maintaining strong, positive, and impartial relationships with all staff
members
Coaching and supervision of a staff of 115+
Negotiates external contracts as required
Conducts Interviews of New applicants
Prepares corrective actions/development plans for department personnel
Works with peers on special project to improve the overall lodging
operations
Assists with all departmental functions:
Cleaning and Inspecting of units when necessary
Distribution of departmental workload
Oversees all office functions( monitoring condo keeper, reviewing and
creating the daily workspace, ensuring all traces have been assigned and
closed by the end of the day, posts owner and guest of owner charges to
folio for special service requests, maintains our carpet spot cleaning log/
dry-cleaning log)
Logs lost and Found calls/ follows up with guests/ and ships items via Fed-
ex
Assists with phones/ communications/ and dispatching of all guest requests
pertaining to housekeeping
Assists AM and PM assistants with Chef Uniform distribution
Assists with managing daily operations of our inventory warehouse including
distribution and tracking of housekeeping vacuums, housekeeping master
keys, housekeeping radios along with department vehicle and key check outs.
Reviews labor and expenses on a weekly basis
October 2005 to October 2006 Copper Mountain Resort
Assistant Executive Housekeeper
Essential Functions
Distribution of workload for all housekeeping personnel
Holds morning staff meetings
Oversees all office functions( monitoring condo keeper, reviewing and
creating the daily workspace, ensuring all traces have been assigned and
closed by the end of the day, posts owner and guest of owner charges to
folio for special service requests, maintains our carpet spot cleaning log/
dry-cleaning log)
Reviewing payroll daily and signing off at the end of each pay period
Coaching and inspecting of units ensuring Copper standards are being met
Implementing recognition programs for lower line employees
Setting accountability standards
Working with training coordinator to ensure coaching and development is
taking place
Highly proficient use of SMS property management system, highly proficient
use of Guest Ware maintenance communications system for work load
distribution, posting charges, identifying special service requests and
verification of unit status
Assisting with any and all housekeeping duties up to and including the
cleaning and inspecting of rental units
Maintaining strong, positive and impartial relationships with all staff
members
Coaching and supervision of a staff of 115+
December 1996 to October 2005 Copper Mountain Resort
Room Attendant, Inspector, Quality Control Supervisor, Housekeeping
office Supervisor
Office Supervisor
Essential Functions
Performing office tasks as needed
Providing daily supervision of office and field staff
Daily SMS reporting
Work load distribution
Scheduling
Lost and found management...tagging, documenting, packing and shipping of
all lost and found items
Liaison between guests, front office, rental owner services, maintenance
and housekeeping departments
Performing all other necessary clerical functions to include answering
phones, typing, filing, copying, faxing, and billing
Quality Assurance Supervisor
Essential Functions
Training and coaching inspecting and room attendant staff to Copper
standards
Unit audit inspections
Room Attendant
Essential Functions
Following the direction of supervisory staff
Completing assigned workload in a timely manner
Maintaining a sense of pride in providing quality service that will meet or
exceed expectations
Worked towards becoming a self inspecting room attendant scoring 97 or
better on daily inspections
Reporting all unit damages and inventory needs to the appropriate personnel
EDUCATION:
1985 Graduate-Will Rogers High, Tulsa OK
REFERENCES:
Professional
Steve Miller- General Manager Lodging Division (office) 970-***-**** ext.
27801 (cell) 970-***-****
Laura Hunter-Director of Copper Hospitality Division (office) 970-***-****
ext. 38861 (cell) 970-***-****
Ben Brown-Director of Woodward at Copper (office) 970-***-**** ext. 83012
(cell) 970-***-****
SUMMARY:
I am dedicated, highly motivated, technically skilled professional
who excels in resolving challenges with innovative solutions, systems and
process improvements proven to increase efficiency, customer satisfaction
and the bottom line.
Offer advanced computer skills in Microsoft Office to include...Word,
Excel, Power Point, and Outlook. Highly proficient with the use of Springer
Miller property management systems, Guest Ware maintenance communication
systems, Kronos and ADP time saver systems.
Contact this candidate