Customer Service Assistant

rebecca dill

**** ****** **** (***) ***-

**** ****

Raleigh, NC 27616

abjm83@r.postjobfree.com

Objective:

Experienced Administrative Assistant with excellent organization and

administrative skills. Highly efficient, motivated, experienced in

handling large work volume, juggling priorities, and performing well in a

demanding high-pressure work environment. Noted for strong interpersonal

and communication skills.

Skills Summary:

. High level administrative support

. Advanced Word

. Advanced Excel

. Advanced PowerPoint

. Advanced Outlook

. Internet Skills

. Intermediate ProjectWise

. Intermediate Lotus Notes

. Travel Planning

. Meeting Planning

. Budget assistance and tracking

. Contract preparation

. Supervisory experience

Professional Experience:

Library Assistant

Ajilon Professional Staffing, Raleigh, NC

August 2010 - Present

Contract

Contract position with Peace College as a Weekend and Evening Supervisor.

. Supervise evening and weekend students.

. Provide walk-in and telephone reference services.

. Perform circulation operations within the Mandarin Integrated Library

System.

. Ensure materials are accurately shelved.

. Prepare items for rebinding.

Project Assistant May

2007 - March 2009

BE&K Engineering, Raleigh, NC, "Company Layoff"

Provided high-level project support to four project managers and

engineering staff.

. Prepared requests for bids and ensured release to prospective clients

by the deadline.

. Prepared job estimates and provided to clients.

. Reviewed invoices for accuracy of information prior to sending to

clients, thus expediting the payment process.

. Developed monthly project progress reports for clients and delivered

to clients by the deadline.

. Coordinated travel arrangements for staff.

. Safety coordinator for employees visiting client sites, ensuring all

employees were up-to-date on the clients' safety procedures.

Executive Assistant September

2006 - February 2007

The Greer Group, Raleigh, NC

Contract

Provided Executive level support to clients of The Greer Group: Hospice of

Wake County and NC Department of Environmental and Natural Resources.

. Administrative support including drafting correspondence and

maintaining calendar.

. Processed donations with 99.9% accuracy by documenting in database,

tracking donation information and mailing thank you letters to donors

in a timely manner.

. Managed pledges for capital building campaign.

. Responsible for processing new and renewal water sewer permits with

100% accuracy in meeting state guidelines.

Executive Assistant July

2005 - August 2006

Blue Cross and Blue Shield of Florida, Jacksonville, FL, "Relocated"

Provided executive-level support to Vice President of Governmental Affairs.

. Managed all political campaign contribution requests and disbursements

with 99% accuracy and meeting deadlines.

. Coordinated Vice President's fundraising activities.

. Coordinated meetings, phone conferences and travel plans.

. Tracked divisional budget, with 100% accuracy in ensuring division

stayed on budget.

. Prepared timely and accurate State Legislative Lobbying Reports with

100% accuracy in submitting by deadline.

. Prepared complex expense reports with a 99% accuracy and in a timely

manner.

Administrative Support

September 2003 - November 2004

Westaff Temporary Services, Inc., & MCSS, LTD, Reno, NV, "Relocated"

Contract

Diverse temporary assignments while seeking full time employment.

. Managed the production of large mailings to include database

management and mail merges, with 100% accuracy and meeting mailing

deadlines.

. Managed and processed payroll agreements with 100% accuracy for

approximately 200 clients and consistently met production quotas.

. Indexed files and researched requests for copies of tax documents

consistently meeting production quotas.

. Created flyers for non profit computer sales program.

. Managed customer service for sales of refurbished computers.

Planned Giving Coordinator

September 1994 - June 2003

Prison Fellowship Ministries, Landsdowne, VA, "Relocated"

Rapidly and regularly promoted within the organization. Positions held

during nearly decade long tenure also include: Administrative Coordinator,

Administrative Services Specialist, and Secretary.

. Integral member of project team that reviewed, evaluated, and

recommended new organization-wide database resulting in $1 million

savings for organization.

. Personally assisted with design of new database. Design resulted in

realization of revenue goals exceeding $13.5 million.

. Nominated for Prison Fellowship Outstanding Service Award.

. Provided executive-level administrative support to three Vice

Presidents and six field directors.

. Provided secondary support to the Senior Vice President as needed.

. Prepared contracts for gift annuities with 99.9% accuracy.

. Assisted Vice President with preparation of annual and three-year

reports, divisional expense budgets of $15 million and organizational

revenue budget of $38 million.

. Managed major donor pledges totaling over $5 million.

. Managed production of monthly mailing process to over 650 major

donors, with a 100% accuracy in meeting mailing deadlines.

. Managed customer service for Planned Giving department.

. Prepared meeting minutes.

Professional Certifications:

Certificate, Business and Secretarial

Jones College, Jacksonville, FL

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