Stephen Mizak

* ******* **

Hummelstown Pa *****

717-***-****

Professional Experience:

**/** **** *********, ********** (DA Consulting Group Inc.)

Establish, implement, maintain training and documentation practice for

ERP consulting firm.

1. Define business processes to improve operations (examples, hiring

process, TE entry and reporting, invoice

processing, network and system needs)

2. Define operating budget

3. Manage company margin and project profitability

4. Oversee hiring requirements and employment process

5. Develop plan for staff development

6. Oversee all project progress and client satisfaction

7. Define and implement DACG's training and change management practice

8. Responsible for all training and documentation activities for DACG's US

market place

9. Developed DACG's training methodology, consulting service offerings,

pricing metrics, and deployment strategies

10. Provided market analysis and business plan for training practice launch

11. Assist with lead generation and sales

12. Define and implement DACG's Change Management services

13. Establish project deliverable standards, templates, and courseware

structure

14. Assist in building consulting resource team including training

consultants, and project managers

15. Explore and establish partnerships with training development and

delivery providers

16. Oversee all invoicing and payable activity

01/03 Trainer /Field Support (Dept of Public Welfare - Mental

Health/Retardation, OMAP, OSP)

10/03 Provide Training and Field Support in state-wide system

implementation of the

Home and Community Services Information System (HCSIS) (through

Deloitte Consulting).

17. Develop and provide tools and information to 67 counties reaching

90,000 individuals with development disabilities

throughout Pennsylvania.

18. Provide on-site support pre and post go-live.

19. Serve as point of contact for system related questions.

20. Assist counties in defining business processes in relation to system

functionality including; registration, quality

assurance, federal waiver compliance, monitoring, incident

management, individual support planning.

21. Conduct Role Mapping.

22. Conduct Check Point visits.

23. System testing.

24. Develop system documentation.

25. Proof read documentation.

8/02 Training Manager (ABB Inc., Wickliffe OH, Warminster PA, Carson City

NV, Rochester NY)

01/03 Manage the SAP training project for a manufacturing company.

26. Define budget, define deliverable, define and mobilize training team.

27. Develop and Implement Change Management Strategy

28. Creating and organizing the curriculum for the company's SAP

implementation.

29. Incorporating the business processes into training documentation.

30. Coordinate the creation of a presentation, step-by-step instructions,

job aids.

31. Coordinating the review and approval of training documentation by the

appropriate business process experts.

32. Work closely with programmers to identify, document, and communicate

system changes.

33. System testing.

34. Proof read and approve documentation.

2/02 Training Manager (ABB Inc., Milwaukee WI.)

5/02 Manage the SAP training project for a manufacturing company.

35. Creating and organizing the curriculum for the company's SAP

implementation.

36. Incorporating the business processes into training documentation.

37. Coordinate the creation of a presentation, step-by-step instructions,

job aids.

38. Coordinating the review and approval of training documentation by the

appropriate business process experts.

39. Proof read and approve documentation.

40. Work closely with programmers to identify, document, and communicate

system changes.

41. System testing.

5/00 - Training Manager (PennDOT, Harrisburg Pa.)

9/01 Manage the training project for the Department of Transportation's

Crash System Implementation.

42. Develop training plan for design and implementation of a statewide

program.

43. Rewrite State document Publication 153 Crash Reporting Manual to

reflect system changes.

44. Proof read and approve documentation.

45. Schedule and coordinate train-the-trainer sessions regionally

throughout the Commonwealth.

46. Create presentation, step-by-step instructions and training exercises

for each course.

47. Manage Public Relations and communication with the user community.

48. Identify solution for web-based training.

49. Write Police and PennDOT System Administrator Manuals.

50. Prepare web procedure manual.

51. Assist in the design the new AA45 Crash Reporting Form considering

ICR/OCR requirements.

52. Coordinate updates to training material based on system changes.

53. Participate in web system testing.

54. Prepare Reporting system procedures.

55. Work closely with programmers to identify, document, and communicate

system changes.

56. System testing.

3/01 Training Manager (Berk Tek in New Holland Pa.)

7/01 Manage the SAP training project for a fiber optic manufacturing

company.

57. Define budget, define deliverable, define and mobilize training team.

58. Develop and Implement Change Management Strategy

59. Creating and organizing the curriculum for the company's SAP

implementation.

60. Incorporating the business processes into training documentation.

61. Coordinate the creation of a presentation, step-by-step instructions,

job aids.

62. Coordinating the review and approval of training documentation by the

appropriate business process experts.

63. Proof read and approve training material.

64. Work closely with programmers to identify, document, and communicate

system changes.

65. System testing.

6/00 SAP Training Consultant (Tyco International in Harrisburg Pa.)

7/01 Developed training materials for Tyco's Global SAP project.

66. Incorporate the business processes into training documentation.

67. Update training material from SAP version 3.1H to 4.0.

68. Create presentations, step-by-step instructions, job aids, and training

exercises for each course.

69. Coordinated the review and approval of training documentation by the

appropriate business process experts.

70. Proof read and approve training documentation.

71. Maintain on-line SAP help system through the Tyco Intranet site.

7/99 - SAP Training Consultant (Day & Zimmermann in Philadelphia Pa.)

6/00 Developed training materials for an engineering firm's SAP project.

72. Defined business processes for each area by facilitating meetings with

business process experts.

73. Incorporated the business processes into training documentation.

74. Facilitated the "Train the Trainer" sessions for the employees selected

to deliver the training.

75. Created presentations, step-by-step instructions, training exercises,

and instructor guides.

76. Coordinated the review and approval of training documentation.

77. Created the data in SAP to perform the training exercises in class.

7/98 - Global SAP Education Specialist (AMP Incorporated in Harrisburg

Pa.)

7/99

Responsible for analyzing, designing, instructing, and evaluating

curriculum and customized training sessions using SAP software. SAP

software was used to connect operations in 50 countries around the

globe.

Specific responsibility in the Engineering area of the SAP software

(also MM,PP,CO,FI). Courses developed include; SAP Overview and Basic

Navigation, Engineering Overview, Bill of Material Processing, Work

Center Processing, Routing Processing, Review BOM's Work Center and

Routings, Annual Re-Cost, Create Cost Estimate, Cost Closing Period

and Cost Run.

Courses include instructor guides, concept slides, step-by-step

procedures, screen cams demonstrating transactions, and on-line help.

4/95 - Senior Training Consultant (Synertech in Harrisburg Pa.)

6/98 Responsible for implementing complex projects related to

software used by managed care industry. Consult with clients in a

national market to design a needs analysis, develop and assign staff

to conduct courses for Business Analyst, Programmers, and End-Users.

Responsible for evaluating the training and making recommendations for

any follow-up with clients. In the role of team leader, this position

coaches, guides, and monitors staff within the department on technical

knowledge, health care business knowledge, and training skills and

abilities.

Principal accountabilities include coordinating the day-to-day

implementation of various projects, providing consulting services to

staff. Leadership responsibilities include areas such as being the

project leader for quality improvement, various task forces, and

specific projects for the Corporate Training and Development Division.

1/87 - Training Specialist (Harris Savings Bank in Harrisburg Pa.)

3/95 Staffing/Benefits Coordinator

Training responsibilities included designing, developing and

implementing technical and soft skill training programs. Conducted

research to support department training programs, to include needs

analysis, job and task analysis, course evaluation and procedures

clarification.

Staffing / Benefits Coordinator Responsibilities - Benefit

responsibilities included researching and recommending new benefit

ideas to ensure competitiveness and effectiveness of benefit dollars,

and make recommendations for enhancements while maintaining cost

control objectives. Coordinating communication and enrollment of 401K

plan including loan window. Determining and taking corrective action

on health insurance problems for employees. Administering annual open

enrollment period. Calculating monthly benefit cost and prepares

bills. Report monthly on cost of health coverage for employees and

company. Staffing responsibilities included interviewing all

candidates for employment and refer all pre-screened candidates to

supervisors for second interviews. Coordinating the in-house job

posting program and requests for transfer file including follow-up

communication for both selected and unselected candidates. Also

responsible for reference checks on all prospective candidates for

employment.

Education:

Penn State University - Middletown Pa.

Major - Business Management

Professional and Civic Affiliations:

American Society for Training and Development, Capital Area Society

for Human Resource Management, Pennsylvania Financial Industry Human

Resources Association, Probe/New Choices Participatory Planning

Committee (Dauphin/Lebanon), Probe/New Choices Planning Committee

(Harrisburg), Harrisburg School District Business Education Advisory

Committee, Steelton/Highspire Business Education and Diversified

Occupations Committee, Central Pennsylvania Institute of Financial

Education, Lower Dauphin Soccer Association, Harrisburg Junior Chamber

of Commerce, Hummelstown Community that Cares Marketing and

Sustainability, South Hanover Township Park and Recreation Board.

Contact this candidate