SUMMARY OF QUALIFICATIONS

- Excellent interpersonal and communication skills, written and verbal;

able to multi-task.

- Reputation for dependability and responsibility; strong work ethic;

open minded.

- Computer knowledge: Microsoft Word, Microsoft Excel, Typing

- Able to learn new concepts easily; work well independently and as part

of a team.

SKILLS

Record Keeping/File Maintenance Database Management/Spreadsheets

Inventory

Placing and Receiving Phone Calls Customer Service

Office Support

EMPLOYMENT HISTORY

Putnam Hospital Center

Carmel, NY Housekeeping/Custodial

2007-2010

. Responsible for maintaining all areas of the hospital, in compliance

with hygienic

procedures.

. Skilled in handing hazardous waste materials and trained in the disposal

of bio hazards

and blood borne pathogens.

. Regularly assigned to the night shift, as the only housekeeping

attendant in the hospital;

cleaned patient rooms, common rooms and special areas i.e. operating

rooms and

diagnostic areas.

Guideposts

Carmel, NY Mail Clerk

2007

. Handled the sorting and distribution of mail and packages in a large

publishing

facility.

. Skilled in the operation of mail opening and sorting equipment.

Metro-North Railroad

New York, NY Claims Agent/Customer Service

1984-2006

. Served as claims manager assigned to handle Worker's Compensation claims

against Metro-North.

. Handled accidents and incidents regarding property damage, train

derailments, and No-Fault claims.

. Documented cases with written interviews, pictures and witness

statements.

. Reviewed Authorized to settle claims up to $25,000 in damages.

. Maintained accounts payable/receivable records with respect to claims.

. Verified department payroll records before submitting for payment.

. Handled customer complaints, inquiries, ands schedule information

EDUCATION/TRAINING

Medical Billing & Coding Certificate Danbury Training Center

May, 2010

Human Anatomy Certificate Danbury Training Center

April, 2010

Business Certificate Job Corps, NY

A.S. Computer Science ICM School of Business, NY

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