Customer Service Data Entry
Resume:
Tierra M. Cook
** ******** *****, *** *, Johnstown, Pa 15906
****************@*****.***
Professional Profile
Skills Summary
Proficient in Microsoft Applications Medical Terminology
• •
Type 55 wpm Transcription
• •
Proficient with multi-system phone lines Data Entry
• •
Employment History
2009-Present Receptionist/Data Entry Apple One Employment, Pittsburgh
PA
2006-2007 Receptionist/Loan Officer Custom Staffing, Jacksonville
FL
2005-2006 Receptionist General Kinetics, Johnstown, PA
2004-2005 Customer Service Representative NCO Financial Systems, Johnstown,
PA
2003-2004 Typist Sargent’s Court Reporting, Johnstown,
PA
Professional Experience
Administrative and Data Entry
• Maintained Detail record of customer accounts
• Processed loan applications for Third largest bank in the World
• Assisted HR manager in payroll and accounts receivable
• Processed work orders for patients
Receptionist/General Office Clerk
• Proficient in Microsoft Applications
• Handled all fax, scanning, copying, and printing for HR
• Collaborated with management in implementing a more efficient inventory database
Customer Service
• Repeatedly surpassed performance standards and met quotas by cold calling on behalf of well-
known businesses
• Managed incoming calls on behalf of well-known business clients, answering inquires about bills
and account services
• Maintained professionalism with public and consumers
• Answered multi-system phone line
• Verified insurance information for patients
• Collected patient payments for coinsurance
Typist
• Type 55 wpm
• Transcribed court proceedings for accurate testimonials of court officials and witnesses
Education
UNIVERSITY OF PHOENIX – Phoenix, AZ
Associates in Health Care Administration, 2009
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