MARY HOLDER

• **** E Aspen Court, Byron, IL *****

• 815-***-**** abjm3n@r.postjobfree.com

SUMMARY

Detailed oriented, excellent communication skills, able to multitask, works well under pressure, flexible, experience

with global and multicultural environment, team player, learns quickly

PROFESSIONAL EXPERIENCE

HAMILTON SUNDSTRAND, Rockford IL 02/01/2000-11/04/2009

Hamilton Sundstrand is an aerospace industry company supporting both commercial and military applications. On-Site

Support is part of customer service that works with airline customers for long term agreements. Commercial Spares

provides parts directly to the airlines.

Administrative Assistant for On-Site Support (09/1/2001 -11/4/2009)

• Provided support to On-Site Support with general information or specific information regarding customer,

• Created PowerPoint for monthly meetings, customer annual reviews

• Billed customers for services provided on a monthly basis. Provided Accounts Receivable reports weekly.

• Scheduled meetings, travel for domestic and international, training, workshops and seminars.

• Created and maintained reports for various areas of the group, including inventory, training, flight hours for the

airlines. Some reports were created from large data base systems that include Business Objects and Excel.

• Supported financial department with month end information.

• Helped to create and maintain a shared drive for the group

• Prepared expense reports for airfare, meals and misc items.

• Created and updated reliability charts Provided detailed information to Service Engineering

HAMILTON SUNDSTRAND, Rockford IL 02/01/2000 – 8/31/2001

Assistant for Commercial Spares

Provided support to airlines and customer service. Provided airline customers with quotes, status on orders, general

information.

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• Initial point of contact for airline customers for Commercial Spares, Customer Support. Directed the calls to the

proper department or person.

• Provided the customer with status on orders and quotes on new parts.

• Entered customers orders

KELLY SERVICES, Rockford IL 12/10/1997 -02/01/2000-

Temporary agency that supported Hamilton Sundstrand.

Assistant

Provided support to airlines and customer service. Provided customers with quotes for parts, status on orders, general

information.

.

• Initial point of contact for airline customers for Commercial Spares, Customer Support. Directed the calls to the

proper department or person.

• Provided the customer with status on orders and quotes on new parts.

• Entered customers orders

Mary Holder Page Two

EDUCATION

• Bachelor of Arts, Criminal Justice, Saint Leo University, Tampa, Florida, 2009

• Associate of Arts, Business Administration, Saint Leo University, Tampa, Florida, 2004

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• CURRENT EDUCATION

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• Working on Master of Arts in Teaching - Non-Certification Track, Kaplan University,

• Expected finish dated Jan 2011

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• PROFESSIONAL DEVELOPMENT

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• State Teacher Certification – Substitute Teaching – Ogle County – 12/2009

• Business Computer Skills – Saint Leo University, 06/2009

• PC Application – Saint Leo University 04/2001

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• TECHNICAL SKILLS

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Microsoft Office 2003 Microsoft Office 2007 Business Objects

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JDE One World JDE Edwards Multi Phone lines

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Visio Access Fax and Copiers

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