Customer Service Management

Sharon L Contat

**** *********, ******, * * ***61 734-***-**** Cell 567-***-**** *******@*****.***

Personal P rofile

Continuous Improvement coordinator, purchasing analyst, and inventory control

coordinator with experience in customer service management. Strong organizational skills,

a ttention to details, ability to communicate with staff at all levels, external and internal,

and advanced computer skills. Certificates held in purchasing management, operations

management, six sigma green belt, and black belt.

E ducation

GRADUATE CERT I F ICATE PROGRAM Ypsilanti, M ichigan

Eastern Michigan University

BACHELOR OF BUSINESS ADM I N ISTRAT ION, MANAGEMENT CONCENTRAT ION

Siena Heights University A drian, Michigan

ASSOCIATE OF APPL IED SCIENCE, BUSINESS MANAGEMENT TECHNOLOGY

Owens Community College Toledo Ohio

PURCHASING MANAGEMENT CERT I F ICATE PROGRAM (CP I M STUDY)

Florida Atlantic University Boca Raton, Florida

E xperience

Professional Experience

Five years Inventory Control and Purchasing experience

Proven organizational skills and ability to prioritize including problem solving

and resolution

Strong computer skills including MS Office, advanced Excel skills, ERP, MRP

and inventory programs

Extensive inventory control and purchasing skills resulting in over 1M inventory

r eduction achieved by setting max / min levels / customer demand

Ensure adequate inventory levels are maintained to meet customer fill rate

expectations

Experience reviewing activity reports, and other performance data to measure

p roductivity and goal achievement

Forecasts and order management including releasing orders to the supplier

Three years supervisory experience as Customer Service Manager for busy

export company

Scheduling and meeting delivery requirements for production, and Purchasing

activities including releases, keying incoming receipts, pick receipts, and perform

cycle counts when necessary

Sharon L Contat

1149 Briarwood, Monroe, M I 48161 734-***-**** Cell 567-***-**** *******@*****.***

P rofessional Experience

CONT I NUOUS I M PROVE MENT COORD I NATOR

Sunrise Windows Temperance, M ichigan 03/2008 – 12/2008

D ISPATCH OPERATOR

American Expediting Toledo, Ohio 02/2007 – 02/2008

RESOURCE COORD I NATOR

Premier Manufacturing D undee, M ichigan 10/2005 – 02/2006

RECEPT ION IST

Ohio Rehabili tation Commission Toledo, Ohio 04/2005 – 10/2005

I N VENTORY COORD I NATOR

Tecumseh Products D undee, M ichigan 10/2004 – 04/2005

CUSTOMER SERV ICE

Wasserstrom Columbus, Ohio 06/2001 – 01/2002

PURCHASING ANALYST

Dana Corporation Toledo, Ohio 10/1985 – 04/2001

P rofessional Affiliations

APICS Member EMU University Ypsilanti, Michigan 2010 – Current

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