Customer Service Manager

MEGAN A.YANK

**** ****** ****

Lincoln,NE *****

402-***-****

*****.****@*******.***

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OBJECTIVE:

Highly motivated, business professional seeking full time position

utilizing experience in management and customer service, a solid academic

background, and exceptionally strong organizational and multi-tasking

abilities

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EDUCATION:

BS in Marketing Management, May 2009

Bellevue University, Bellevue, NE

Dean's Scholar GPA: 3.52/4.00

AAS in Business Administration and Marketing, June 2006

Southeast Community College, Lincoln NE

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EXPERIENCE:

Assistant Account Manager, May 2010- Present

Facts Management, Lincoln, NE

Assist customers with their accounts regarding their tuition plans

Answer phones, research agreements with banking errors and make corrections

Provide the highest quality of customer service while being able to multi-

task

Leasing Agent, 2009-2010

The Colony Apartments, Lincoln, NE

Prepare and provide information to prospective residents

Maintain organization of the leasing office, files, records & keys

Assist with resident issues and complaints; provide superior customer

service to current and prospective residents

Assistant Manager, 2008-2010

Wilderness Perk Coffee and Tea

Manage daily operations and supervise of team of customer service

associates

Train and mentor team members, prepare monthly work schedules, and develop

new work procedures to improve efficiency and customer service

Monitor inventory and order supplies to meet anticipated needs

References Available Upon Request

Contact this candidate