Reatha R. Kennedy

WORK EXPERIENCE

Ramp Agent September 2010 to present

Jetstream Ground Services

-Handled customers check in for their flights as well as tag their bags for

the correct destination.

-Made sure the bags are accurate to be put on the aircraft and then

heading to the aircraft to load the bags up.

-Other duties to prep aircraft for flight

Csr/Ramp Agent, October 2008 to Feb 2010

AirTran Airways

-Handled customers check in for their flights as well as tag their bags for

the correct destination.

-Made sure the bags are accurate to be put on the aircraft and then

heading to the aircraft to load the bags up.

- Worked at the gate where they make sure the passengers are put on the

right flight and they are following FAA regulations.

-Other duties to prep aircraft for flight

Dispatch (inbound call center) January 2005 - December 2006

AAA Ohio Auto Club Worthington, OH

-Handled Emergency calls from Members of AAA that are in a emergency

situation and needed aid

-Dispatched the calls we got in to the tow companies in a timely manner and

give all details of the call to make sure our members got the prompt and

good service they deserve.

Lead Call Center Manager's Assistant/ Field Coordinator

April 1998 - March 2000

Schuco Homecraft Columbus, OH

-Handled appointments for the day,

-Set goals for the employees, motivated telemarketers,

-Gathered information for the previous day for the Vice President of

Telemarketing as well as doing inventory and ordering for the office.

-Handled customers' requests until satisfactory.

Call Center/Customer Service & Sales Coordinator & Office Manager

June 1995 - March 1998

Sears Holding Worthington, Ohio

-Worked in Call Center and took calls and made calls to aid in sales

-Took dispositions for Sales Reps

-In charge of Sales Managers knew of sales

-Responsible for transferring information to territorial managers

-Trained office managers in various states

-Ran office and performed various office duties

Education

St. Francis Desales - Graduated with Diploma

Columbus State Community College - some classes toward Criminal Justice

field

Computer Programs

Sky Port, Windows XP, Windows Vista, SkySpeed, Cisco phones, Windows,

Outlook and Microsoft Excel and Word. Fax and Copier Machine

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