Manager Customer Service

Melinda E. Jones

**** ****** ***** **** *******, GA 39825

H 229-***-**** C 229-***-**** *************@*****.***

Responsible, organized professional with 15 years of successful experience

in highly-visible, multi-task environments seeking position in the area of

office and project management

CORE STRENGTHS

Verbal & Written Communication Skills Project Management

Sales/Marketing and Advertising Support Document control and

information processing

Staff hiring, training and development Customer service and

client retention

Computer Skills: Windows, MS Office XP (Word, Excel, PowerPoint, Access)

Peachtree Accounting, One Write Plus, QuickBooks and Internet Research

PROFESSIONAL EXPERIENCE

Edwards Drywall, Inc., Bainbridge, Georgia 2005 to

current

OFFICE MANAGER/BOOKKEEPER

. Acquired new projects for prospective bids through ISQFT, Smart bid,

Blueprints now and cold calling General Contractors to get on bidders

lists, assisted in estimating projects, job costing, and developing

submittal packages for jobs

. Managed all financial records including accounts payable/ receivable,

payroll, budgeting, filing annual taxes, banking and year end

reporting

. Provide field support, order materials and equipment, track and

deliver job materials to job sites

Access & Mobility Specialists, Inc., Weymouth, Massachusetts 1993 to

2004

GENERAL MANAGER (Promoted 1998)

. Accounts payables and receivables, reports for cash flow and budget

analysis, analyzed and compiled information for company audits, time

cards and payroll, filed company taxes (federal and state), customer

service and customer retention

. Coordinated and scheduled all installations, service calls, and

servicing equipment

. Responsible for obtaining new maintenance service and sales contracts

and adding new products to add more service and options for customers

. Recruited and screened service and office personnel, conducted

interviews and hired staff

. Researched and added new products for sales line and trained staff on

new equipment

. Managed company inventory, ordered parts and service equipment for

installations

. Received training on new products at the various manufacturers

facilities

OFFICE MANAGER

. Coordinated maintenance service schedules and directed service staff

with emergency calls

. Handled day-to-day office functions including ordering and managing

inventory and office products, directing telephone calls, researching

new products, customer billing and filing documents

EDUCATION & TRAINING

Quincy College - Quincy, Massachusetts

Associates in Business Science - 2000

Human Resource Certificate Program 1998

Barrier Free Lifts, Inc., - Virginia Service and installation

certificate - 2003

Bruno Independent Living Aids, Inc. - Wisconsin Service and installation

certificate - 2001

Concord Elevator, Inc., - Canada Construction and installation

certificate

Active Member in Lions Club February 2010

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