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Customer Service Assistant

Location:
Palmetto, FL, 34221
Posted:
October 12, 2010

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Resume:

Sabine Connerley

**** **** ****** **** 941-***-****

Palmetto, FL 34221 abjm1r@r.postjobfree.com

QUALIFICATIONS SUMMARY:

Strong secretarial and computer skills, proficient in MS-Word, Excel,

PowerPoint, and other business software. Efficient, well-organized,

effective in analyzing and problem solving. Experienced with data entry and

cash handling. Customer oriented person with excellent interpersonal

communication skills; developed positive relations with customers, co-

workers, and supervisors. Extensive work experience in the pharmaceutical

field, industrial and retail. Enjoy a creative challenge and taking on new

responsibilities. Bilingual English/German.

WORK EXPERIENCE:

COLDWELL BANKER, Bradenton since

Sep.2009

Real Estate Sales Agent

Licensed with the State of Florida, active as realtor.

HDI-GERLING VERSICHERUNG, NUERNBERG, GERMANY

Call Center Agent 2007

- 2008

Telephone customer service: acquired knowledge of ten new software

programs, forwarded customer concerns to other departments, calculated car

insurance premiums.

VITA-APOTHEKE, NUERNBERG, GERMANY

Pharmaceutical-Technical Assistant

2006

Organized work areas and laboratory of newly opened retail pharmacy,

tutored team members in sales software, filled prescriptions, consulted

customers for medical compliance and nutrition, measured compression

stockings, tested for sugar and cholesterol, advised on herbal supplements,

handled inventory, assisted with ordering and receiving of four shipments

per day.

VIRCHOW-APOTHEKE, NUERNBERG, GERMANY

Pharmaceutical-Technical Assistant

2003 - 2005

As described above, plus book-keeping of controlled substances.

DEPARTMENT OF AGRICULTURE, STATE OF FLORIDA

Laboratory Technician 2000 -

2002

Evaluated insects under the microscope to detect possible fruit fly

manifestations. Entered data for spread charts. Composed job descriptions,

handled inventory of technical instruments.

Page 2

Sabine Connerley

WORK EXPERIENCE:

TRINITY LUTHERAN CHURCH, BRADENTON, FL

Secretary 1998 -

2000

Composed weekly bulletins and monthly newsletters, desktop publishing,

organized office, scheduled volunteers and meetings, entered data,

administered member files, prepared bulk mailings.

SCHOOLBOARD OF MANATEE COUNTY, FL

Substitute Teacher Assistant

1993-1997

Prepared classroom materials, graded papers, tutored small groups of

students, supervised students.

FAITH U.M.CHURCH, BRADENTON, FL

Secretary 1990-

1993

Published monthly newsletter and worship bulletins, served customers by

phone and in person, scheduled volunteers, managed office.

ASTA PHARMA, FRANKFURT, GERMANY

Pharmaceutical-Technical Assistant

1986-1988

Dispensed raw materials for internal laboratories and production, took

samples of incoming materials for quality control and filled storage

containers, selected and packaged materials for export orders, supervised

two to four assisting personnel.

SANDOZ AG, NUERNBERG, GERMANY

Pharmaceutical-Technical Assistant

1979-1986

Tested the quality of packaging materials by chemical and physical methods,

evaluated production protocols, monitored production rooms on daily visits,

validated control instruments, researched customer reclamations, guided

international visitors through production areas.

EDUCATION:

PS-AKADEMIE, NUERNBERG, GERMANY 2007

MS-Office: word, excel, access, power point, outlook, accounting (Lexware,

Datev).

VO-TECH, LAWTON, OK 1989

Pharmacy Technician Class (60 hours)

P.T.A. SCHULE NUERNBERG, GERMANY 1976-1978

Two year full time schooling in pharmaceutical sciences

German state licensed as Pharmaceutical-Technical Assistant

1979



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