Janet L. Trout_________________________________________

**** ******* ***** ******** *****, OH 44221

abjm0n@r.postjobfree.com 330-***-****

WORK HISTORY

Flextech Packaging Cinn., OH 9/09-

*/**

. Customer Service Manager

Superior Staffing

8/08-5/09

. Temp employee

Inside Sales Rep, US Network Richfield, OH 2/08-7/08

. Cold calling business to business for AT&T

(Real Estate Agent (ERA Strecker and Campensa Realty) 2000-

2007

. Residential Specialist

Customer Service Manager, Salem Label Co. Salem, OH 2005

. Manage and lead 5 employees

. Customer Service Rep for largest customer-Sara Lee

. Coordinate trials, new customers, special projects, training, coaching

. Coordinate art and graphics for changes and new items.

Sales Manager Executive Assistant, Polymer Packaging,Canton,OH 2004

. Flexible Packaging Customer Service Duties

. New business projects

. Quoting and outsourcing

Application Specialist/Business Analyst, Mactac, Stow, Ohio 1996 to

2000

. ERP Implementation Team Member working between developers and users.

Areas: Order Entry, Distribution, Manufacturing and Financials. Custom

written package.

. Oversee the set up and maintenance of an all-encompassing data management

system in a multi-location, client-server environment. Introduce,

implement, and train others in new software applications. Trouble-shoot

and resolve problems.

Independent Contractor, Cuyahoga Falls, Ohio 1994 to 1996

. Acted as a consultant for Mactac, Sealright, Columbus Cello-Poly and

Heinz companies. Improved testing, training and documentation; analyzed

and consulted on customer service, order process, and scheduling

procedures; completed extensive Microsoft Excel project which involved

combining two companies part numbers.

Promoted within Sealright (formerly Jaite Packaging)

Director, Customer Services/Administration (1992 to 1994)

. Promoted aggressive, pro-active customer service and administration

departments. Directed managers to improve efficiency of the order flow

process as it is related to customer service, purchasing, graphics,

scheduling and shipping/receiving.

. Developed Customer programs to include inventory, turn around and

specific needs.

. Promoted and facilitated developmental and cross-functional training.

. Worked with Master Scheduler to set manufacturing priorities.

. Traveled with salespeople, technical, marketing, etc. as regular course

of action and as needs arose.

Marketing (1990 to 1992)

Marketing: Oversaw Condiment and Medical markets representing over $10

million in sales. Responsible for cost reduction, price setting, business

development and competitive edge. Implemented company-wide recycling

program.

Customer Service Manager (1987-1990)

. Customer Service Manager: Supervised and trained others. Ensured

effective manufacturing level while controlling profits. Reduced internal

costs and solicited incremental business. Coordinated company strike

contingency plan and implemented lock-out schedule. Implemented company-

wide recycling program.

Assistant Customer Service Manager/Representative (1978 to 1987)Assisted in

management, customer service, and sales. Conducted all training seminars.

Ensured positive phone and personal customer contact. Performed order

entry and requisitioning of raw materials.

EDUCATION

(Senior Status) Bachelor of Science in Business, The University of Akron,

Ohio

Associate Degree in Liberal Arts, The University of Akron, Ohio

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