Customer Service Manager
Resume:
Lisa M. Bailey
Rincon, Ga. ****6
abjlzd@r.postjobfree.com
OBJECTIVE
I am seeking a position with a firm that rewards positive results, hard work, loyalty, and dependability in
a team environment.
PROFESSIONAL HIGHLIGHTS
*Enhanced management’s productivity by organizing bi-monthly meetings to discuss accomplishments,
issues and room for improvement.
*Designed all business forms, including time sheets, inventory sheets, and appointment calendars to
maximize effectiveness and clarity.
*Trained and managed fifteen employees; performed human resource functions such as hiring,
performance appraisals, and corrective action, responsible for scheduling, resolving conflicts, and
determining salaries.
QUALIFICATIONS
*Received phone calls, determined the nature of the calls and directed callers to the appropriate
department.
* Successfully arranged appointments between clients and employees.
*Responsible for typing memos, reports and other correspondence.
*Took detailed messages for person called upon, including name, time of call and nature of business.
*Received and distributed mail and messages to appropriate departments and employees.
*Strong work ethic and superior interpersonal, customer service and communication skills.
*Excellent time management skills that allow for the multi-tasking of all responsibilities.
WORK HISTORY
1998 2009 Effingham Animal Hospital
Practice Manager
1997-1999 Sears, Dalton Georgia
Customer Service Manager/Loss Prevention Manager
1995-1996 Loper Speech and Hearing Center
Office Manager/Receptionist/Insurance Processor
1984-1990 U.S.Naval Dental Corp.
Dental Technician and Dental receptionist
EDUCATION
Summerville High School, Summerville, S.C.
High School Diploma, 1984
G.P.A. 3.5
Colorado Technical University
Associates of Science/ Paralegal
G.P.A. 3.96
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