Customer Service Administrative Assistant

*** ********** **. ***. * Myrtle Beach, SC ***** 843-***-****

**********@*****.***

Objective: To obtain a position within a company that offers plenty of

growth and advancement.

Experience: South Beach Resort Myrtle

Beach, SC

Dispatch for Housekeeping & Maintenance 2010

. Answered multi-phone line system for the housekeeping and

maintenance departments.

. Dispatched all calls from the front desk or guests to the

appropriate department.

. Ensured that all guest requests were completed in a timely

manner, made daily follow-up calls to all guests' complaints

and requests.

. Ensured that all housekeeping requests for linen, amenities,

supplies were completed so that all rooms can be cleaned and

ready for guest check-in.

Housekeeper

. Maintaining high standards of cleanliness for 256 unit

resort.

. Ensured that resort owners are satisfied with their rooms as

well as mid-week services.

. Profound ability to handle a fast-paced, varied and busy work

environment.

. Assisted laundry with folding linens that were needed for

several buildings.

. Strong ability to work alone and to be self-motivated and

organized.

. Strong ability to work in a team.

Washington Savannah River Company

Aiken, SC

Administrative Assistant

2009

. Establish and maintain logs and files on activities and

prepare reports as required or directed.

. Maintain and/or purged filing systems of historical buildings

for ARRA project.

. Operate or use equipment such as computer (including

software), fax machines, copiers, telephone equipment, and

other related office equipment and supplies.

. Maintain proper inventory of all buildings that were being

decommissioned during the ARRA project.

. Maintain a current file on all data received, ensuring that

proper records are kept.

Ross Stores Myrtle Beach, SC

Front End Supervisor 2008

. Supervised 10 cashiers and front end personnel.

. Maintained balance of store funds and cashier expectations.

. Handled customer complaints, problems, cancelations and

refunds.

. Work well under pressure and have dealt with a variety of

personalities from angry customers to customers with

disabilities.

. General problem solving within store, cash registers, office

and personnel.

. Fully committed to providing the highest possible standards

of customer service and support.

Washington Savannah River Company

Aiken, SC

Administrative Assistant

2008

. Establish and maintain logs and files on activities and

prepare reports as required or directed.

. Establish and maintain filing systems.

. Operate or use equipment such as computer (including

software), fax machines, copiers, telephone equipment, and

other related office equipment and supplies.

. Maintain proper inventory of respirators and other

radiological materials so processing at the facility

continues.

. Use Field Material Tracking System (FMTS) to place, track,

and inquire about supplies that are needed or in low supply.

. Keep accurate inventory of all dry materials and chemicals

needed to operate.

. Maintain a current file on all data received, ensuring that

proper records are kept.

United States Navy USS Dwight D. Eisenhower

Norfolk, VA

IT/Network Security Technician and Supervisor 2002 to 2006

. Planned, coordinated, and implemented security measures to

safeguard information in computer files against accidental or

unauthorized modification, destruction, and disclosure.

. Successfully managed 6 personnel in auditing, proxy logs,

anti-virus, and password cracking software.

. Coordinated efforts with the installation and proper

operations of Real Secure Intrusion Detection System (RS

IDS), including daily and weekly backups of IDS.

. Ensured that all the preventive, corrective and emergency

maintenance was performed properly using maintenance

reference cards.

. Stood armed watches to protect the ship and its assets from

all threats.

. Maintained physical fitness and qualification standards.

United States Navy Nctams Lant Det Hampton Roads

Norfolk, VA

IT/Message Center Supervisor 2000 to

2002

. Supervised 4 personnel in message center operations and

message handling for the fleet.

. Placed routing information on message, such as method of

transmission, route and operator's code.

. Processed and handled over 300,000 confidential and secret

messages.

. Read messages on computer screen to verify that data was

being transmitted between locations according to

specifications.

. Read technical manuals to learn correct settings for

equipment.

. Trained with Marines on multiple weapons, tactical skills,

and security and post orders for Auxiliary Security Force

(ASF).

. Stood armed gate, roving, and lobby watches to inspect

incoming and outgoing bags, packages and vehicles.

. Ensuring personnel had appropriate identification for entry

and clearance for classified items.

Comfort Inn Virginia Beach, VA

Front Desk Clerk 1999 to

2000

. Checking guests in and out in a timely and courteous manner.

. Ensure reservations were taken correctly.

. Computed bills, collected payment and made change for guests.

. Ran various reports on the computer for management.

National Home Video

Kingsland, GA

Cashier 1998 to

1999

. Performed opening / closing procedures ensuring that all

tasks were completed accurately.

. Sound knowledge of cash management principles and/or

procedures.

. Verify and post to appropriate accounts; issue receipts.

. Provided customer service, ensured shelves were stocked and

store was well organized.

Education: ECPI College of Technology Virginia Beach,

VA

AAS Computer and Information Science

Major in IT/Networking and Security Management June

2007

ECPI College of Technology Virginia Beach,

VA

Bachelor's in Computer and Information Science

Major in IT/Network Security Currently

Skills: Numerous years experience with Windows 2000, Windows XP,

Windows Vista, Microsoft Word/Excel/Outlook, Lotus Notes,

active directory, audit logs, IAVA/IAVB/IAVT, 55+ WPM, and

customer service.

Kelly S. Williams

Contact this candidate