Customer Service Sales

**** ******* **. #***

Toledo, Ohio ***** 419-***-**** Katie Fisher

Objective I am interested in a new career opportunity that

will better my knowledge and further my skills in a

customer service position.

Experience 04/10- Current Hawthorn Suites By Wyndham

Holland, Ohio

Front Desk Clerk

Customer Service

Cash handling, up selling, increase revenue,

customer complaints, problem solving, independence,

check guests in and out. I am also chairman of our

"Count On Me" program.

-Reason for leaving: Currently employed but looking

for higher pay.

01/10- 04/10 Speedway Gas Station

Toledo, Ohio

Shift Leader

Customer Service

Cash handling, Cleaning duties, Food preparation

Lead employees through the shift, set a positive

example to follow

-Reason for leaving: looking for higher pay and

more hours.

03/06-12/09 Westgate Limited Partnership

Toledo, Ohio

Administrative Assistant to all Sales Managers and

the Director of Operations/ General Manager

Started as a front desk clerk and was promoted to a

front desk supervisor. Shortly after I was promoted

again to the Administrative Assistant for the Sales

Managers and the General Manager/ Director of

Operations.

Every aspect of customer service

Make sure guests are comfortable and have

everything they need

Increase revenue, sales blitzing, up selling, cash

handling

Take customer complaints, problem solving,

independence, group bookings, paper work, filing

Administrative duties for the four Sales Managers

and the General Manager/ Director of Operations.

Sorting and delivering mail, switchboard phones,

copy/fax, filing, memo writing, meeting minutes and

other admin duties.

Shadowed the Sales Managers multiple times off

property during sales calls to learn the importance

and professionalism of selling the hotel property

- Reason for leaving: Lay off

06/03-03/06 Steak N' Shake

Toledo, Ohio

Server, Cashier, Drive Thru, Busser, Hostess

Customer Service

Cash handling, Cleaning duties, drive thru operator

Serve meals to customers

-Reason for leaving: Needed a job with steady pay.

Education 2001-2005 Whitmer Senior High School Toledo, Ohio

Diploma earned.

2005-2007 Owens Community

College Rossford, Ohio

Working toward my degree to become an

Ultra-Sonographer and also considering business

classes.

Completed Interpersonal Communications, and the

Fundamentals of Computing classes to further my

customer service skills.

Interests I am interested in a position where I can utilize

and better my customer service skills. I have great

organizational skills that I believe would be a

positive asset to your company. I am also very

proficient in Microsoft Office programs such as

Word, Outlook, Powerpoint, and Excel.

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