Manager Store

Stephaney Franklin

**** ********** **** . **********, ** 35242

Phone: 205-***-**** Email: abjlxi@r.postjobfree.com

Career Objective:

Top performing professional passionate in pursuit for success. Self-

Motivated individual that can be relied upon to get the job done. Seeking

long term career where I can use my skills, abilities, and passion to be

successful in a way that will make me a valuable asset to the company.

Education

Virginia College at Birmingham - Masters of Business Administration (March

2007)

Professional Overview

. Fifteen years generalists and multi-unit management experience (

consumer financial services)

. Possess a strategic focus and business acumen

. Excellent communication skills both written and oral

. Ability to provide leadership and execute vision

. Ability to meet deadlines and professionally maintain composure under

pressure and changing conditions

. Ability to plan, prioritize and coordinate multiple projects

simultaneously

. Excellent organizational, problem solving, analytical and

interpersonal skills, including ability to resolve disputes and handle

confidential information

. Proficient in the use of Microsoft Office, including Excel, Access,

PowerPoint, Word, Outlook, and aptitude to learn other programs

quickly. Data Entry. Seeking long term career with a company where

my skills, abilities and passion to succeed can be utilized in a way

that makes me a valuable asset to the company.

Experience

. Portfolio Recovery Associates - Operations Manager

Responsible for overall direction, coordination, and evaluation of

assigned team. Supervisors 17 non-supervisory employees. Carries out

supervisory responsibilities in accordance with the organization's

policies and applicable laws. Responsibilities include participating in

interview process and training employees; planning, assigning, and direct

work; appraising performance; rewarding and discipline employees;

addressing complaints and resolving problems. Participate in all

required training for automation and telephone systems; Fair Debt

Colllection Practices Act/Fair Credit Reporting Act (FDCPA/FCRA); other

legal aspects of collections procedures. (March 2009 - August 2010)

. PLS Financial - Store Manager

Responsible for store operations, management and overall profibility of

store. (November 2008 - March 2009)

. EZ Corporation - Store Manager

Responsible for store operations and management. Establish and maintain

superior customer service including a courteous, friendly and respectful

environment. Manages signature loan activities with full collections and

profit and loss responsibility for the store. Increased store

profibility to 54% through marketing business products, customer

referrals, and building relationships with business partners. (May 2007

- September 2008)

. Budgetline Cash Advance - District Manager

Build revenue, increased sales and profit for five stores. Execute and

communicate company policies and procedures in a manner consistent with

company values. Recruit top talent, train and develop associates for

success. Operations experience with full P & L responsibility. Travel

weekly to stores to discuss any issues, further train on new/existing

products, and audit files to ensure company and state compliance

regulations. Extensive overnight travel to District Managers Meeting for

company. Districts recognized for "Top Performers" - "President Club

Member" for consistent growth in revenue, and maintain debt percentage of

5% within company guidelines. (March 2005 - May 2007)

. Check N Go - Store Manager

Responsible for meeting/exceeding all financial goals, providing daily

monitoring of center operating status to forecast monthly revenue.

Increased profibility from 20% to 45% through marketing business,

collection calls on delinquent accounts, and customer referrals. Awarded

"Outstanding Performance" (Growth in Revenue), "Outstanding Collector"

(Decrease in debt percentage from 18% to 7%). (April 2003 - January

2005)

. Faith Deliverance Ministries - Director of Music

Oversee all aspects of music department. Selected songs to suit

performance/ministry requirements accommodating talent and ability of

group/choir. (September 1995 - January 2005)

Awards and Accomplishments

Operations Manager

. "Manager of the Month"/ Portfolio Recovery Associates - 2009-2010

. "Leader of the Year"/ Portfolio Recovery Associates -2009-2010

. Recognized as one of Birmingham's Regional Top "Operations Manager" -

2009

District Manager/Store Manager

. "Employee of the Month- Top Performer"/ EZ Corporation - 2007

. "President Club Member-Performance" / Budgetline Cash Advance -2005

. "Outstanding-Performance" / Check N'Go - 2004

Contact this candidate