Manager Medical

Tomorrows Halloran

*** *** ****** ****, ********, Wisconsin 218-***-****

Objective

To obtain a challenging, busy, and rewarding position in a professional

medical setting.

Experience

Dental Receptionist/Prior authorization processor

2009-Current Lake Superior Community Health Center Superior, WI

> Providing dental office with all clerical support that is necessary

for daily productivity.

> Preparing, submitting, and processing all prior authorizations for

requested dental procedures.

> Participating in converting paper charts to electronic Dentrix.

> Scheduling patients for dental visits and procedures.

> Arranging out bound referral appointments and surgeries.

> Participating in community programs for low-income individuals and

assisting them in utilizing these programs.

> Accepting payments on accounts, applying them accurately and

processing daily claims to insurance or cash accounts.

Medical Receptionist/Medical Records

2007- 2009 Superior Health Center Duluth, MN

> Receiving and processing medical records requests in a timely fashion.

> Scheduling appointments, coordinating procedures and completing

patient's requests.

> Performing basic clerical skills for providers and nurses such as:

registration, switchboard, chart data entry, and basic office

procedures.

> Participated in the successful completion of converting from paper

health records to electronic health records.

Patient Care Representative

1999-2007 SMDC Health System Duluth, MN

> Scheduled appointments and referrals via telephone for up to 30

different SMDC Departments and clinics.

> Obtained and summarized all necessary information while forwarding to

appropriate personnel or department.

> Collected demographic information according to clinic guidelines.

> Scheduled foreign language and American Sign Language interpreters as

needed and submitted payment processing.

> Screened, assisted and directed people (patients, visitors,

physicians, health care personnel, etc), while responding promptly and

courteously to their needs.

> Demonstrated excellent telephone communication skills by exhibiting

organized and courteous approaches to receiving and giving accurate

information by telephone.

> Listened to, understood the callers' request, questions, concerns and

problems. Apologized and restored customer's relationship with callers

if needed.

> Evaluated patients via phone and determined best course of action.

Recognized emergent situations that would present for each specialty

patient population.

Education

Lake Superior College, 2000-2004 MTC obtained.

Duluth Business University, 1998-1999 Medical Assistant Diploma obtained.

References

Kay Gow 218-***-****

Manager of Telecommunications and Centralized Scheduling at St. Lukes

Hospital

Julie Hazelton 218-***-****

Program Manager at Essentia Health

Michelle Archambeau 715-***-****

PCR at SMDC

Letters of recommendation available upon request.

Contact this candidate