Customer Service Sales
Resume:
Jason M. Conlon
Chesapeake, VA 23320
abjlwg@r.postjobfree.com
OBJECTIVE
To obtain a position in the management.
EDUCATION
Bachelor of Science in Marketing and Management, May 2003
Siena College, Loudonville, N.Y.
GPA: Overall 2.8/4.0; Major 3.4/4.0
RELEVANT COURSEWORK
(Human Resource Management
(Advertising
(Business Policy and Strategy
(Sales Management
(Marketing and Management
(Business to Business Marketing
Research Methods
and Purchasing
(Business Communications
(Marketing
(Business Statistics
(Management Information Systems
EXPERIENCE
Litigation Manager, Avis Budget Group, Virginia Beach, VA, March 2010-
current
Handled large exposure litigation bodily injury claims in several different
states.
Mentored less experienced examiners in handling complex bodily injury
claims.
Utilized several databases to conduct background searches on both claimants
and renters.
Led my claims team in preparation for testing for different state adjuster
licenses.
Casualty Claims Supervisor, Mercury Insurance, Latham, NY, Dec 2006-March
2010
Assisted in the training of new adjuster, teaching them claims handling and
procedure.
Directed adjusters on settling and litigation of both property damage and
bodily injury claims.
Obtained adjuster licenses in several states and handled claims outside of
my state.
Outlined expectations of customer service through my actions and
experience.
Claims Adjuster II, Farm Family Insurance, Glenmont, NY, Dec. 2005-Dec. 200
Promoted continuing education and received my ACLS (Associate Claims Law
Specialist).
Implemented new processes in order to make the claims process more
streamline.
Gained a significant amount of knowledge in bodily injury and medical
claims.
Achieved a high level of customer satisfaction, which created customer
retention.
Claims Adjuster, GMAC Insurance, Latham, NY, Aug. 2004-Dec. 2005
Received an extensive amount of training in Insurance industry.
Worked for a company that is known worldwide and demands the best from
it's' employees.
Became a NYS Licensed Independent Insurance Adjuster.
Branded the company's name with our current customers to gain a larger
customer base.
General Manager, Jeepers!, Albany, NY, Jan. 2004-Aug. 2004
Achieved higher sales than in previous years.
Utilized past experiences to help cast members achieve high customer
service standards.
Marketed local schools and organizations to gain more business and local
support.
Led a team of over 75 people and created a comfortable work environment for
all.
Branch Manager, Computer Rentals of America, Albany, NY, May 2003-Jan. 2004
Increased Capital Region's sales beyond levels seen in the last two years.
Lead Albany team to achieve the highest customer service standards.
Started campaign to gain more nationwide business.
Gained a significant amount of experience in the computer field.
Lead Rental Sales Agent, Avis Rent A Car, Albany, NY, March 1999-May 2003
Provided customer support for any problems that may occur.
Promoted Avis's Corporate Discount Program through interactions with
customers.
Coordinated fellow Rental Sales agents to insure that all posts were
covered.
Achieved top counter sales honors several times throughout my tenure with
company.
Merchandise Cast Member, Walt Disney World, Lake Buena Vista, FL, Summer
2002
Participated in the exclusive Walt Disney World College Program.
Learned the "Disney Way" of management, sales, and customer service.
Created a magical experience for all "guests" who visited the stores that I
worked in.
Shadowed management to discover best ways to interact with "guests."
SKILLS
Computers: Proficient in Microsoft Word, Excel, Access,
PowerPoint, and Filemaker
Language: Limited proficiency in Spanish
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