PRIYA NAINAR

**** ******* ***,

323-***-**** Los Angeles, CA 90034

abjlvg@r.postjobfree.com

PROFESSIONAL SUMMARY:

. Around six years of industry experience as a successful Business

Analyst and Consultant. I do not need visa sponsorship. I have EAD

(Green Card).

. Excellent experience in Requirements Gathering, Business Requirements

Documentation (BRD), GAP Analysis, Functional Specifications, User

Interface Specifications, Test cases, UAT, and Test plan.

. Hands-on experience using Unified Modeling Language (UML) to create

use case documents, use case diagrams, activity diagrams, and sequence

diagrams.

. Comprehensive experience in SDLC including requirements gathering and

analysis, design, development, coding, installation, integration

testing, regression testing and bug fixing.

. Expert in facilitating rapid development processes such as JADs (Joint

Application Development) and RADs (Rapid application Development), and

ensuring that all viewpoints, ideas, and problems are addressed.

. Clear knowledge of Scrum Agile Methodology and Rational Unified

Process (RUP).

. Extensive experience in working with senior management, business

users, and technical staff.

. Highly skilled in documenting business process workflows using MS

Visio and MS Project. Experience in Help Desk Support activities.

. Demonstrated sound business judgments and decisiveness in a variety of

responsible and challenging assignments. Planned and integrated all

project activities, consistent with business requirements.

. Excellent technical, analytical, interpersonal and communication

skills. Self-motivated, detail-oriented and a quick learner with

positive "can do" attitude.

. Ability to work efficiently independently and as part of a team.

SKILLS:

Business Tools Adobe Dreamweaver, MS Visio, MS Project, UML

Methodologies Waterfall, Iterative, Prototyping, RUP, SCRUM,

RAD, JAD, SWOT, Cost/Benefit

ERP Packages SAP R/3 4.7E, ECC 5.0, ECC 6.0

SAP Training Tool RWD Infopak Version 5.41

Operating Systems Windows 95/98/XP/2000/NT, MS-DOS, UNIX

Languages C, C++, SQL, HTML, XML, ASP, ASP.NET

Database MS Access, RDBMS, Oracle

Operation SPSS, AMPL, Crystal Ball

Research Package

Other Tools Adobe Suite, MS Office Suite, Bugzilla, Testlink,

SmartDraw, SharePoint

EDUCATION:

Master of Business Administration, (June 2003 - April 2005)

Bharathidasan University, India.

Bachelor of Engineering, (June 1997 - April 2001)

Bharathidasan University, India.

EXPERIENCE:

Client: Warner Brothers Entertainment Inc., CA

Senior Business Analyst October 2008 - February

2009

Warner Brothers Entertainment Inc. is a fully integrated, broad-based

entertainment company and a global leader in creation, production,

distribution, licensing and marketing of all forms of media and

entertainment. My primary role was to provide support for the evaluation

and completion of Live Site Improvement requests to the WBCAS Finance &

Planning staff.

Responsibilities:

. Collaborated with the CRM or Functional Team Lead in conducting business

impact analysis for new capabilities and for changes to existing

capabilities.

. Evaluated and prioritized process improvement opportunities.

. Analyzed system enhancement requests and participated in analysis meeting

with clients.

. Created Customer Requirements Document and Remedy Change Request document

according to corporate MIS methodology and standards.

. Validated design solutions for enhancement requests.

. Created Functional Design Specification documents and communicated

business requirements to technical staff.

. Monitored the progress of enhancement requests.

. Worked with system architects and developers to ensure system is properly

implemented.

. Developed business scenarios for testing. Reviewed and approved Test

Plans results with a focus on Integration, Regression and User Acceptance

testing.

. Vetted user enhancement requests with supervisor to ensure validity.

. Conducted Quality Assurance Review of the business process after

implementation to ensure quality or recommended additional enhancements.

. Reviewed and updated dashboards to monitor process and end user

productivity.

. Involved in numerous on-demand projects like ECC 6.0 Upgrade QA Review,

ECC 6.0 Upgrade UAT coordination, BW Security Upgrade Testing, Tracking

and Documenting Change Requests Status, Chart of Accounts Research,

Updating the Remedy System etc.

Environment: SAP ECC 6.0, Business Warehouse, Waterfall Methodology, MRLS,

Remedy, Windows XP, MS Office Suite.

Client: Tandberg Television, Los Angeles, CA

Business Analyst October 2007 - October

2008

Tandberg Television offers a broad suite of open, standards-based products

that provide the highest-quality digital TV solution, including video on

demand, advertising on demand, IPTV and interactive TV applications

industries. The project involves developing software products for video on

demand content creation and distribution. Currently, Scrum Agile

Methodology is being adapted for faster product development.

Responsibilities:

. Gained understanding of the business process. Developed Business Case.

. Conducted Feasibility Study and Risk Analysis to determine the Project

Scope and to identify the Risk Areas.

. Developed the master plan that defined the primary goals and objectives

of the project. Reviewed this plan with the SME's. Created Business

Flowcharts.

. Conducted JAD sessions with SMEs to obtain user requirements.

. Analyzed the business requirements and converted them into user

requirements and technical requirements, thereby generating the ERS and

URS.

. Reviewed Activity diagrams, Use Case diagrams and Sequence diagrams to

view the system from different perspectives.

. Reviewed test cases created by QA team.

. Documented how business goals were reflected in the requirements.

. Validated technical designs created by IT developers against functional

specifications.

. Adopted Scrum Agile Methodology for product development. Played the role

of a Scrum Master.

. Coordinated test environment set up with IT team.

. Facilitated bug fixing and change request.

. Involved in software quality assurance activities and version control.

. Prepared and presented status reports to SMEs and management.

. Assisted web development team in design and testing efforts.

Environment: Scrum Agile Methodology, Java, JSP, XML, Windows NT, Oracle

10g, MS Visio, MS Office Suite.

Client: Rockwell Automation Inc., WI

Business Consultant June 2005 - November

2006

Rockwell is in the supply of the most advanced automation, power control

and conversion products and services. Their global capabilities extend

across 80 countries and include a partner network of more than 5,600

regional. I was in the Rockwell's Global Process Transformation team. We

had to take proactive steps to meet their Training challenges.

Responsibilities:

. Understood the project status and organized sessions with SAP consultants

to list the key process list that requires training.

. Gathered RWD Infopak tool knowledge from RWD Consultant and explored tool

features.

. Analyzed the change process performance and performed risk assessment.

. Conducted JADs with Key SAP users, SAP Consultant and RWD Consultant to

decide on the training strategy.

. Determined the Business Process Procedure Document template.

. Evaluated the process procedure documents based on the client's business

process through work flow analysis.

. Facilitated in preparing end user manual and training of the core group

and key persons in the department.

. Performed periodic interaction with consultants to firm up the

requirements and cleared any ambiguities.

. Coordinated with the offshore SAP team that created Java applet based

simulations of the business procedures using RWD Infopak tool V 5.41.

. Assisted the onsite SME's in reviewing the offshore results and helped

resolving the discrepancies.

. Lead the Configuration Management team responsible for the version

control and storage of thousands of user training documents and

stimulations.

. Initiated other training methods and exercise sessions to train users.

. Coordinated web training classes across globe and documented the success

rate and feedback from the users.

. Acquired extensive knowledge in performing work flow analysis and

preparing business process procedures.

. Coordinated and assisted the offshore helpdesk support activities.

. Monitored the team and reviewed the support process as per the Service

Level Agreement (SLA).

Environment: SAP ECC 5.0, RWD InfoPak, Java Applet, MS Office.

Tata Consultancy Services, India

Business Analyst (Intern) April 2004 -

September 2004

TCS is Asia's largest information technology firm. It is one of the world's

largest providers of information technology and business process

outsourcing services. TCS is part of one of Asia's largest conglomerates,

the Tata Group. The project was to develop a tool to define business

metadata for data warehousing solutions. The scope of this tool is to

optimize the data definition and data capture in a structured format during

the requirements gathering phase of a data warehouse project.

Responsibilities:

. Gained knowledge about various Data Warehouse (DW) methodologies and the

various phases in the DW project. This helped to realize how crucial the

requirements gathering phase is for a DW project.

. Interviewed business users and various customer groups to understand

their requirements as the project was based on an abstract business idea.

. Feasibility Study was performed and scope of the utility was determined

to gather information on business metrics and to facilitate the

definition of conceptual data model.

. Performed Requirements Analysis, prepared BRD. Prepared Design and

Functional Spec Documents.

. Created data flow diagram (DFD) and documented them using SmartDraw tool.

. Worked with business users for User Interface (UI) design.

. Conducted JAD sessions with management, SME, users and other stakeholders

for open and pending issues. Documented and presented results to the

Product Manager.

. Worked with the technical team in creating a production quality

evolutionary prototype of the system and tested the system with SME's.

. Estimated the Software development effort.

. Coordinated test environment set up with IT team. Completed thorough

testing of the entire software.

. Facilitated the resolution of bugs, fixes and change request.

. Involved in Software Quality Assurance activities and version control.

. Prepared and presented status reports to SME's and management.

Environment: HTML, MS Access, Visual Basic, Windows NT, SmartDraw, MS

Office, Data warehouse.

ICICI Prudential Life, India

Management Consultant (Intern) December 2003- February

2004

ICICI Prudential has been India's Most Trusted Private Life Insurer. The

task was to conduct a market research for ICICI Prudential Life Insurance

and determine the feasibility to start their work site at BHEL.

Responsibilities:

. Conducted competitive analysis by profiling several Life Insurance

products in the market and determined the Unique Selling Points for ICICI

Prudential Life.

. Decided the sample size and prepared questionnaires based on the sample's

awareness.

. Conducted Primary Research on a sample of 200 BHEL employees after

educating them about ICICI Prudential Life.

. Analyzed using both qualitative and quantitative research techniques. A

quantitative research tool, SPSS was used.

. Presented results to ICICI Prudential Life Marketing team.

Environment: SPSS, AMPL, Windows 2000, MS Excel.

Organization: HCL Infosystems Limited, India

Customer Engineer June 2001 -

June 2003

HCL Infosystems Ltd. is India's largest Direct Sales and Service

Organization. It is the one-stop-shop for products and Infrastructure

Solutions in the areas of IT, Communication, Office Automation, Enterprise

Networking and VPN Services. I have provided customer support and technical

support to numerous clients like HCL Technologies, Arthur Andersen,

Southern Railways, HDFC Bank, ICICI Bank, Reliance Communication, AVIVA

Life Insurance, Apollo Hospital, Pinnacle Solutions, etc.

Responsibilities:

. Conducted As-Is study.

. Interviewed the top management and customer groups with detailed

questions to gather user requirements. Analyzed the user requirements and

performed Fit-Gap Analysis.

. Determined the scope of the project and scheduled the task durations.

. Proactively identified and recommended improvements to existing

processes.

. Involved in planning, coordinating, and scheduling activities for a team

of ten technical engineers. Acted as a liaison between technical team and

customers.

. Developed various test scenarios and performed extensive testing of the

installed system.

. Prepared user training documents and trained end users to cope with the

change effectively.

. Provided Post Installation Support and resolved issues through remote

maintenance to provide immediate attention.

Client: Bharat Heavy Electricals Limited, India

Junior Business Analyst April 2002 -

June 2003

BHEL is the largest engineering and manufacturing enterprise in India in

the energy-related/infrastructure sector. BHEL offers over a wide spectrum

of products and services for core sectors including power generation,

transmission and distribution, transportation, and oil and gas as well as

the supply of non-conventional energy systems. The project was to

commission a new communication system replacing their old EPABX system.

Responsibilities:

. Organized and facilitated requirements gathering sessions with the

purpose of understanding the business requirement and the customer's

expectation of the new technology.

. Performed As-Is study and gathered data to determine the drawback of the

current system.

. Participated in deciding the master plan for installing the new EPABX and

replacing the whole network (in acres) from copper wire to fiber optics.

. Documented high level Project Proposal and Initiation (PPI) plan to help

attain management approval.

. Created project plan using MS Project and set baselines and milestones.

. Determined the task to be performed by each group and assigned activities

to the respective group head.

. Tracked progress and reported status to the management periodically.

. Coordinated various project activities and closely monitored project

slippages.

. Customized EPABX to meet customer's requirements.

. Created Test Plan and Test Cases. Presented results to management.

. Participated in meeting with SME's in determining sectors for replacing

the old network with fiber optics. Used MS Visio for documentation.

. Played a major role in conducting User Acceptance Test (UAT).

. Created Training materials and trained end users.

. Handled post installation support activities.

Environment: MS Visio, MS Project, Windows NT, Ericsson EPABX.

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