Customer Service Representative

Location:

Posted:

October 12, 2010

Carrie Koniar

(651) 785 - 7398

******.******@*****.***

Dependable, people-oriented professional seeking a position in customer service to utilize the skills

acquired through education and previous experience. Versatility in a fast-paced and goal-oriented

environment combined with proficiency in customer service, fluency in American Sign Language and the

use of computers including Microsoft Office Suite to benefit a team of professionals.

E D U C AT I O N

Herzing College Madison, WI

Bachelor of Science in Accounting Current

• Studies focus on accounting, finance, business principles and payroll

• Anticipated graduation date of September, 2012

University of Wisconsin River Falls River Falls, WI

General Coursework 2005

PROFESSIONAL EXPERIENCE

Comcast Cable Bloomington, IN

Customer Service Representative 02/09 - 04/10

• Performed troubleshooting steps with customers who had trouble with their service

• Assisted customers with billing issues and forwarded claims if necessary

• Offered products and services to customers who were looking to get more value

• Kept records of customer interactions and transactions, recording details of inquiries complaints,

and comments, as well as actions taken

Helgeson Enterprises White Bear Lake, MN

Senior Customer Service Representative 7/06 – 3/07

• Provided training to all new representatives

• Entered and documented all faxes

• Received supervisor calls and assisted customers with claims

• Took calls from customers on claims and forwarded information to correct person

Manpower Vadnais Heights, MN

Data Entry 8/05 – 9/05

• Examined incoming mail and faxes

• Entered and checked all documents to the system

• Sorted through documents by State and company name

Lake Area Bank White Bear Lake, MN

Teller 2/04 – 8/04

• Provided excellent customer service through processing daily transactions and answering any

inquiries or concerns

• Balanced teller drawer throughout shift and calculated cash flow