Quality Assurance Management

Michael Threatt

**** ********* ****

Roswell, GA 30075

678-***-****

**********@*****.***

objective:

VERSATILE AND TEAM ORIENTED INFORMATION TECHNOLOGY TECHNICIAN WHO

PROFESSIONALLY SEEKS CAREER OPPORTUNITY TO APPLY A BACHELOR'S DEGREE IN

INFORMATION TECHNOLOGY. TO OBTAIN A POSITION THAT WILL ENABLE ME TO

UTILIZE FIVE YEARS OF IT EXPERIENCE, COMBINED WITH STRONG ANALYTICAL,

PROBLEM SOLVING, AND COMMUNICATION SKILLS.

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EDUCATION:

DeVry Institute of Technology, Alpharetta, GA

Major: Telecommunications Management

Graduated: May 20, 2003 BA of Science in Telecommunications

Management

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summary of skills and experience:

Software

Strong Knowledge of Windows NT, Windows 95/98, Windows 2000, Windows XP,

Windows Server 2003, Windows Server 2008, Vista, VPN Cisco Clients,

SQL, Golden 32, SQL Developer, Oracle 10g, CoSort, DB Tools, Linux

Hardware

Strong Knowledge of repairing desktop computers and laptops, building

computers, managing Dell Servers, setting up Routers, Networking,

Reimaging Hardware components, Rebuilding Desktop Computers, POS

installing for IBM

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EMPLOYMENT HISTORY:

EDIWATCH Alpharetta, GA

2008-Present

SR. Technical Support Analyst/IT Technician/Data Analysts

. Responsible for all clients server management, Repairing Desktops

and Laptops at the sites, Analyzing data requirements:

. Ensuring consistency with existing databases, Create & maintain data

loading/validation programs to populate all data warehouse tables,

. Performs data scrubbing, and insure data integrity prior to loading

process

. Assists with the Networking for client sites, work with Oracle and

writing CoSort Scripts that executes data migration

. Gathers, interprets, analyze data, business operations, and processes

to evaluate data credibility and efficacy in the development of

EDIWatch Data-Management systems

. Manage data acquisition, reconciliation, and transfer process,

Performs final quality analysis for passing information into master

database

IBM/COMPUTER GENERATED SOLUTIONS

2004-2008 Technical Support Representative/Dispatch

Quality Assurance

. Troubleshoots hardware and software problem with IBM computers

. Assists corporate operations with replacing hardware parts for pc

desktops, intellistations, IBM thin clients, and OEM machines,

. assists new hire tech with training and help with the management of

technicians,

. talk with 2nd/3rd level techs on escalated hardware and software

issues, containing the problems of customer related issues that cannot

be resolved by 1st level technicians.

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