Customer Service Staff

**** ** ***** **. *********, WA ***** 360-***-**** abjlv1@r.postjobfree.com

Janice Burby

Ob jec t ive An ideal job would be one that offers a variety of challenges and the

opportunity for team building.

Feb. 2010 – Jul. 2010 City of Vancouver Vancouver, WA

E x pe r ie nc

e Suppo r t Special ist I I

Performed a wide variety of clerical work including maintenance of detailed files,

verification of accuracy for records, research for discrepancies.

Established and maintained project files for multiple agencies. Reviewed invoices for

accuracy and processed invoices, purchase orders and receipts in our oracle financial system.

Contacted agencies on regular basis requesting various documents, including quarterly

reports.

Created excel spreadsheets to compile data for HUD reporting requirements and program

records.

Ran pre-developed monthly HUD reports from national IDIS database for reconciliation.

Tracked program information on spreadsheet and complied data for financial reports.

Jan. 2008 – Feb. City of Vancouver Vancouver, WA

2010

Suppo r t Special ist I I I

Provided office support to staff, ordered supplies, processed timecards and handled

purchases for staff through the finance department. Handled processing Professional Service

Agreements for parks staff.

Answered main phone line for department and assisted customers and staff in wide range of

requests.

Maintained database for recreation catalog mailings, maintained files for staff,

processed mail and operated various office machines.

Ran monthly oracle budget reports, provided project research for various staff.

Sept. 2000 – Jan. City of Vancouver Vancouver, WA

2008

Suppo r t Special ist I I I

Provided office support to staff, ordered supplies, processed timecards and handled

purchases for staff through the finance department.

Handled petty cash, monthly audits of cash drawers, refunds and daily financial

reconciliation for finance.

Served as an Administer for the Class software program used for managing daily

registrations, fitness memberships and facility bookings for the entire department. Liaison

with Finance and IT department for daily operations, financial reconciliations and program

upgrades to the Class software program.

Created Class procedural office manuals for staff and supervised the customer service front

desk staff in our office.

Attended Building Blocks of Supervision training in spring of 2007 to enhance supervisory

skills and team management.

9607 NE 106th Ct. Vancouver, WA 98662 360-***-**** abjlv1@r.postjobfree.com

Janice Burby

Aug. 1998 – Aug. Northwest Staffing Resources Vancouver, WA

2000

Custome r Se r v ice Rep resen ta t ive

Processed registrations, facility bookings and balanced cash drawer for daily deposits for the

Parks & Recreation Department

Answered phones, served walk-in customers, and served on cash handling team for creating

procedures for all recreation offices to follow.

Promoted to Staff Assistant due to increased job duties and responsibilities.

1967-1971 Lafayette High School Wildwood, Mo

E d uca t ion

H igh School D i p loma

R efe re nces References are available on request.

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