Nicole S. Mason

***** ****** ****** ****

Laurinburg, NC 28352

910-***-****/ 910-***-****

abjlui@r.postjobfree.com

Objective

To obtain a position that will enable me to use my customer service as well as my computer skills, to deliver successful

results for the business.

Experience

US Census Bureau Laurinburg, NC

Enumerators 4/10-5/10 •

Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for

conducting interviews.

• Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws.

Explained the purpose of the census interview, answered residents' questions, elicited information following a script,

and recorded census data on forms.

• Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained

records for quality control verification.

• Complied with accuracy standards while maintaining high production rates.

• Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in

the performance of duties.

• Met daily with supervisor to review and submit work, and receive additional instructions.

AT&T Greensboro, NC

Customer Service Rep 7/08- 7/09

• Take inbound calls from both internal and external customers via telephone

• Makes decisions and manages cases within guidelines to resolve customer issues

• Maintain and manage customer accounts

• Order cellular products upon request

Pinnacle Staffing

Meritor Maxton, NC

Clerk 1/08-5/08

• Maintained records of all production completed and daily time logs

• Audit materials for daily production

• Made copies and faxed documents as needed

Wal-Mart Rockingham, NC

Cashier/ Sales Associate/ Customer Service Representative 11/06 – 09/07

• Customer service

• Initiating sales transactions

• Monitoring loss prevention

• Cash auditing

• Send and receive electronic funds

• Set up and monitor advertising and display material

QSR Industries Laurinburg, NC

Customer Service 11/01 – 4/04

• Providing customer service

• Quality control

• Cash handling

Volunteer Work

Friendship Worldwide Fellowship Ministries Marston, NC

Secretary 11/03 - Present

• Receive calls; determine nature of business and direct calls accordingly

• Type memos, correspondence, reports and other documents

• Check all incoming emails and forward to specified person

• Perform administrative duties using Microsoft programs

• Make employee identification cards with ProDesign

Friendship Worldwide Fellowship Ministries Marston, NC

Camp Director Summer 2006

• Coordinate all aspects of group outings

• Type correspondences to all parents/guardians informing them upcoming events

• Record Keeping

• Coordinate all daily activities

• Initiated and organized presentations for the daily staff agendas

• Designed completion certificates for each child with Microsoft Launch Works

Education

Sandhills Community College Southern Pines, NC

Web Technology 8/04 – 12/06

Computer Skills

MS Office, Word, Excel, PowerPoint, Access, Outlook, Pro-Design, PeopleSoft, Kronos

*References available upon request

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