Vickie Renee Moore

**** ****** *******

Montgomery, AL

Home Phone 334-***-****

Cell Phone: 334-***-****

E-mail: abjltv@r.postjobfree.com

Objective

To provide staff support where my customer service, order processing, dispute resolution, administrative and computer

system skills could benefit company objectives.

Work History

Lane Company January 2010 – June 2010

McDonough, GA

Assistant Property Manager

Greet prospective residents, take them to tour the facility. Take applications, input information into system.

Post rents, make bank deposits, filing, go Marketing. Prepare and update files of residents, schedule appointments,

handle calls of prospective residents. Issue service requests for residents. Prepare monthly newsletter, organize

activities for the residents. Assist manager in meeting deadlines.

HospiScript Services, Inc. July 2009 -- September 2009

Montgomery, AL

Receptionist

Greet clients, take and transfer calls to appropriate staff members, sort and deliver mail. Verify bill payments, and

apply postage for mailing. Scan documents into network, compose correspondence, set appointments, arrange meeting.

Ordered office supplies, took inventory of supplies.

St. Jude Educational Institute June 2008 – June 2009

Montgomery, AL

School Secretary

Take and transfer calls to appropriate staff members, greet parents and visitors, create and type correspondence, sort

and deliver mail, maintain several filing systems, open school, turn on telephone system, file, take tuition payments

and render receipts, make deposits, schedule meetings, act as liaison between parents, staff and administration.

Kelly Services February 2008 – March 2008

Montgomery, AL

Clerk (Alabama Power) Temporary Services

Processed payments, customer service.

Montgomery Primary Medicine Associates August 2006 – November 2007

Montgomery, AL

Patient Registration Specialist

Input patient's applications into medical records system both over the phone and in person. Verified insurance, took

co-payments. Collect, sort and deliver mail. Balanced end-of-day payments, made bank deposits. Handled calls from

patients and referred to physician or appropriate staff member. Scanned and maintained of medical records.

All Kids Insurance November 2005 – April 2006

Montgomery, AL

Clerical Aide

Verify and input insurance applications into system. Handle calls from

Clients, transfer to appropriate staff personnel. Collect, sort and deliver mail.

Two Dove Ministries May 2003 – September 2009

Montgomery, AL

Administrative Assistant

Handle and referred incoming calls, schedule appointments, typed correspondence, sort and delivered mail. Organize

business meetings and training sessions. Ran errands, made deposits.

Bellsouth Communications August 1975 - September 2005

Birmingham, AL

Service Representative

Analyze customer needs and assist customers in determining appropriate needs for communications services for

Bellsouth customers. Negotiate service order due dates, and services, inputting requests into various ordering systems.

Respond to inquiries regarding toll, billing and ordering concerns. Resolving customer complaints and making

necessary data entries on customer service logs while maintaining direct customer contact.

BellSouth July 1985 - August 1986

Birmingham, AL

Special Service Order Writer

Recorded and assured accuracy of all details for service orders or updates on service memorandums, converting from

English to company ACRONYMS, using block lettering and formatting. Review, prepared forms, updated service

orders and made necessary notations/updates to Customer Service Records (CSR’s). Accurately input completion

information concerning customer orders, using on-line systems.

BellSouth July 1975 - July 1985

Birmingham, AL

Database Admin/Commercial/Dispatch/Assignment Clerk

Performed database entry, administration, verification, data collection and analyzed transcript preparation. Maintained

various mechanized data bases, maintained personnel and payroll changes. Typed correspondence, Interacted with

other plant, field representatives and commercial personnel. Prepared reports, maintained records and escalated on

activities that were service affecting. Responded to customer requests for business and residential telephone services

and provided directory listings.

Education

Montgomery, Alabama (2000)

Troy State University

Business Administration

Certificates & Licenses

Birmingham, Alabama (1975)

Southern Business College

Career Secretarial Certificate

References Upon Request

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