Customer Service Sales

Ronica Booker

***** *********** ***** ************, ******* 32218 904-***-****

**********@*****.***

SKILLS

. Recruiting, staffing, screening

. Data Entry and database maintenance

. Budgeting and knowledge of payroll systems

. Functional knowledge of computer software(Microsoft Office Suite)

EDUCATION

Master of Business of Administration (MBA) University of Phoenix,

Jacksonville, Florida 2008

Bachelor of Science - Gerontology (B.S.) Bethune-Cookman University,

Daytona Beach, Florida 2006

EXPERIENCE

THE HERITAGE INSTITUTE, Jacksonville, Florida 04/2009 -

present

Director of Career Services/Adjunct Business Instructor

. Oversee a team of four that is responsible for locating internship

opportunities, developing job descriptions, posting jobs, screening

applicants, scheduling interviews and scheduling students for the

state licensure exams.

. Conduct all background screenings and training for new hires and

provide career coaching (i.e. resume writing, interviewing techniques

and how to use job searching tools).

. Responsible for maintaining a monthly budget of eight thousand

dollars.

. In charge of the quarterly Advisory Board meetings and scheduling the

spring and fall graduations for approximately 150 students. Some of

the graduation planning activities includes finding the venue, guest

speakers, ordering cap and gowns.

. Maintain the database containing students' confidential information,

company policies and accreditation standards.

COUNCIL ON AGING, Daytona Beach, Florida 08/2006 - 02/2008

In-Home Services Manager

. Supervised and managed the In Home Services department which consisted

of 40-50 Home Health Aides (HHA) and Certified Nursing Assistants

(CNA)

. Management responsibilities included distributing work assignments,

attendance and payroll via PeopleSoft, conducted performance reviews,

organized annual workshop on business related topics (OSHA, HIPPA) and

resolved client, patient and family concerns related to employees.

FLORIDA HOSPITAL, Ormond Beach, Florida 04/2004 - 08/2006

Patient Care Technician (PCT)/ Unit Clerk

. Monitored patients' vitals, blood glucose, EKG's

. Trained new PCT's utilizing the training plan I developed to explain

Electronic Medical Record (EMR) system. This training also included

how to monitor patient activities and how to assist nurses with their

job responsibilities.

FINISH LINE, Daytona Beach, Florida 2002 - 2004

Sales Associate

. Provided excellent customer service, sold accessories and shoes and

maintained an organized sales floor and stockroom.

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