Customer Service Assistant

PO Box ****, Moses Lake, WA 98837209-***-****(**********@*****.***

Melissa McManis

Objective

To expand my knowledge and skills from my previous experience as a

Loss Investigator at Washington Mutual.

Experience

August 2006-August Grant County Title Moses Lake, WA

2010

Office Assistant

Open Title and Escrow requests

Type title reports and policies and send out reports to proper

contacts

Answer multi line phones

January 2003-August Washington Mutual Bank Stockton, CA

2006

Loss Investigator

Post customer payments from general ledgers, collection agency and

physical checks, manage daily reports and correctly balance at end of

day

Assist various departments with account closure and collections

reporting and respond to internal mail requests

Participate in panel interviews for departmental hiring

August 2002-January State Farm Insurance Stockton, CA

2003

Office Assistant

Provided excellent customer service

Processed customer payments

Answer phones

February 2001-August Bank of Stockton Stockton, Ca

2002

Teller

Provide quality customer service

Handle large amounts of money while processing customer transactions,

including deposits, withdrawals and loan payments

Maintain impeccable accuracy

Education

1996-2000 Ephrata High School Ephrata, WA

Diploma

References

References are available on request.

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