Administrative Assistant Customer Service

Patricia L. McLain ***** County Road *

Franklin, MN 55333

Cell: 651-***-****

abjlr5@r.postjobfree.com

SUMMARY:

. 9 Years of Administrative and Customer Service Experience

. Exceptional communication skills.

. Enjoy a fast paced office, able to multi task effortlessly.

. Experience with a variety of computer software programs.

. Upbeat personality, handling pressure with ease.

EXPERIENCE:

January 2008 to JUDGE GROUP, Burnsville, MN

Present Administrative Assistant/Office Manager

. Support Branch Manager/Director of Judge Inc.

Division and Director of Judge Technical Division

. Handled new hire paperwork

. Complete new hire orientation

. Support recruiting staff (9+)

. Handle sub vendor/contractor paperwork

. Complete invoices and expense reports

. Run weekly reports

. Data entry

. Formatting resumes

. Provide back up administrative support for various

Judge Group offices in U.S.

. Manage career builder, dice and monster websites

. Answer phones

. Responsible for ordering office supplies

. Opening/sorting mail

. Handle office calendar for large conference room

. Image computers for IT Dept as needed for the

internal office computers

September 2003 to 102.9 LITE FM/WLTE, Minneapolis, MN

July 2010 On-Air Announcer

. Host of Flashback Saturday Nights

. Part time radio announcer weekends/holidays

. Personal appearances

. Production

September 2004 to WELLS FARGO AUTO FINANCE, Eagan, MN

September 2007 Loan Documentation Specialist III

. Financed auto loans following strict auditing

guidelines

. Worked with applicant by verifying the information

that was supplied

. Online training as required per Wells Fargo's

implementation of new processes

. Trained new employee's

. Worked with the dealerships to obtain missing

documents

. Received numerous Performance Excellence Awards

. Received Top Funder Recognition in the Nation in 3

different categories

September 2003 to ROBERT HALF INTERNATIONAL, INC., Bloomington,

MN

August 2004 Front Office Administrative Support

. Front desk receptionist/administrative support

. Called candidates confirming appointments with

recruiters

. Responsible for assisting candidates with their

tests and registration online as well as

certifications

. Handled the W4/I9 forms by entering them into data

base and then sending them weekly to the Corporate

offices

. Daily computer entry of applications and test

results as well as weekly visits

. Set up large conference room for client in

June 2003 to WELLS FARGO HOME MORTGAGE/TEMPFORCE,

Minneapolis, MN

September 2003 Home Mortgage Consultant (temporary)

. Assisted customers in refinancing their home mortgage

. Worked with customer to fulfill their mortgage needs

. Call volume was high during lowered interest rates had to be prompt

and courteous to the client

. Obtained knowledge of the mortgage industry and the experience of

working with the proprietary data bases specific to the mortgage

industry

May 2002 to BROWN COLLEGE, Mendota Heights, MN

June 2003 Administrative Assistant/Receptionist

. Provided administrative support to the Vice President of Admissions

and Marketing

. Supported the Admissions Department by providing computer entry, front

desk phones, and greeting/directing students/clients

. General clerical support to various departments

August 1999 to CARLSON WAGONLIT TRAVEL, Mendota Heights, MN

April 2001 Travel Counselor

. Responsible for booking corporate travel - international and domestic

. Special project travel arrangements requiring VIP service

. Assisted training department in Chicago, IL on new reservation system

EDUCATION:

Brown College

Certificate in Broadcasting with emphasis in Radio

and Television

Online Learning provided by Brown College

Carlson Wagonlit Travel

Certificate in Travel with emphasis in Corporate

Travel Reservations

Qualified to reserve domestic, international and

leisure travel arrangements

SKILLS:

. MS Word

. MS Excel

. MS Outlook

. Familiar with AS400

. Some Quick Books experience

. Several proprietary databases

. Apollo and World Span (software specific to the travel industry)

. Data entry skills of 11,000 keystrokes

. Typing skills of 70 wpm 0 errors

. Multiple phone lines (10+)

. Operating a 100,00 watt radio station

REFERENCES: Available Upon Request

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