Administrative Assistant Customer Service

Julie Ann Jordan **** Orchid Drive

Largo, FL **777

Telephone: 727-***-****

abjlqb@r.postjobfree.com

CAREER GOALS: To work for a dynamic organization, using my experience in accounting and administration.

SKILLS AND ABILITIES

Accounting Planning/Coordinating Events Customer Service

Communications Bookkeeping Teaching/Instruction

Auditing/Inventory Payroll/Employee Benefits Lotus Notes

Various Accounting Programs

EXPERIENCE

Accountant:

Office Team, St. Petersburg, FL 04/15/2010 – Present

Two temporary assignments. The first assignment was with a law firm performing secretarial duties and preparing

client files for trial. The second assignment was performing payroll duties for employees and subcontractors for a

cable installation company.

Teleservice Representative:

Kaiser Permanente, Sacramento Call Center 07/23/2004 – 02/11/2009

Answer incoming patient calls and determine needs of patient by discerning whether an appointment, a message

to the physician, or transferring the pt’s call to an Advice Nurse is in the best interest of the patient. Negotiation,

using customer service language was often required because what was in the best interest of the patient was not

what the patient originally requested. Represented co-workers as their elected Shop Steward in labor and

management issues. Member of Workforce Planning Committee in Labor/Management Program Ethics

Committee of the SEIU-UHW-West Local 250.

Mathematics Teacher:

Natomas High School, Natomas Unified School District 08/15/1998 – 06/13/2003

Taught for 3 years in a permanent position as a High School math teacher in the Freshmen-Academy; taught for 2

years as a Long-Term Substitute Teacher covering courses as diverse as Junior and High School Mathematics,

English, Drama, Art, Environmental Science, and Elementary School 1st Grade. Performed duties, such as:

prepared lesson plans; presented subject matter utilizing a variety of methods and techniques, such as, lecture &

discussion, supervised role playing, and kinetic demonstrations; monitored standardized testing; provided after

school tutoring; conducted and developed student/parent/teacher meetings and contracts; grade assessment;

student record keeping.

Administrative Assistant/Office Manager:

Buckey Law Offices, Sacramento, CA 05/01/1997 – 08/14/1998

Typed, faxed, distributed and filed with county courts all documents, correspondence and contracts related to

Family Law for a small law firm; answered multi-line phones; interviewed clients to determine needed services;

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screened and directed all incoming calls; greeted clients; sorted and processed incoming and outgoing mail;

scheduled appointments and court dates; handled multiple tasks congruently; processed billable hours; deposits.

Accounting/Office Assistant:

Accountemps, Sacramento, CA 06/01/1994 – 12/31/1996

Performed various duties and assignments for a temporary employment agency including accounts payable;

accounts receivable, payroll, audits; inventory; analysis of data; generated standard and in-house reports and

graphs for management; document control; typing; data entry, retrieval, and tracking.

Julie Ann Jordan

Executive Administrative Assistant:

Hotel El Rancho, West Sacramento, CA 03/01/1985 – 10/31/1986

Developed and purchased print advertisement; developed and distributed public service announcements for print,

radio, and television media for the hotel, lounge, conference center, and sports club & spa; analyzed data and

generated statistical reports for the General and Assistant General Managers; typed correspondence and contracts;

sorted and processed facility mail, including bulk mailings; facilitated correspondence between General Managers

and Department Managers. Consulted with vendors and construction foremen to discuss and formulate estimates

for repair and remodeling projects of the facilities.

Administrative Assistant to VP, Mfg:

Southwall Technologies Inc, Palo Alto, CA 03/01/1983 – 08/31/1984

Analyzed data and generated statistical reports of manufacturing department for the vice president of

manufacturing; typed correspondence and contracts; billing, accounts receivable, domestic and foreign shipping

of products to customers.

Assistant Manager:

Szabo Food Services for United Technologies Inc, Sunnyvale, CA 01/02/1982 – 02/27/1983

Performed auditing, profit/loss reports, and personnel reports to home office. Waitressed for the Executive

Officers of United Technologies, did banking of receipts, daily. Back-up chef for the cafeteria.

Administrative Assistant/Accounts Receivable Clerk:

Air Products & Chemicals, Inc., Mountain View, CA 08/01/1980 – 12/31/1981

Performed administrative duties for the Nitrogen Pipeline Manager in the Silicon Valley, which included, typing

of correspondence, reports, and contracts; make appointments and travel arrangements; answering the department

phone; prioritizing assignments; distribution of mail. Previous position was in accounts receivables and

performed collections from military and Silicon Valley industries.

Assistant Office Manager:

The Southland Corporation, 7-Eleven Food Stores 06/01/1974 – 11/20/1980

District and regional offices in Cupertino, CA, also Clearwater and St. Petersburg, FL

Performed accounts payable, merchandising, store auditing, payroll, and employee benefits processing.

Accounting Clerk:

K-mart, Milpitas, CA 06/01/1974 – 11/20/1980

Created merchandising and cost accounting reports for corporate buyers, calculated, prepared and distributed

weekly cash payroll.

EDUCATION AND TRAINING

B.S., Business Finance, (128 units) California State University, Sacramento, CA

Teaching Credential (45 units completed) National University, Sacramento, CA

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