**** ****** **.

Unit **

Riverside, Ca.

*****

abjlq6@r.postjobfree.com

m

909-***-****

Lorena Barrera

Objective To work with an organization that has a strong commitment to superior

customer service satisfaction and one who values its employees and

encourages open communication and teamwork so I may contribute to the

organization's growth.

Work 08/2008 -10/2009 American Career College & West Coast University

experience Los Angeles, Ca. Costa Mesa, Ca.

Call Center/ Customer Service Representative

Answer inbound calls & route to the appropriate location &

departments, performed outbound Telemarketing, prospective student

data entry, assisted the Call Center Manager with daily, weekly &

monthly executive reports. Perform other clerical duties &

projects as assigned.

03/2006 - 08/2008 San Antonio Community Hospital Rancho

Cucamonga, Ca.

Department Assistant/ Jr. Clerk (Patient Accounting Dept.)

File alpha-numeric, data entry, information retrieval (Doctors'

requests), update daily and weekly reports for

the department. Retrieve & distribute files to the medical billers,

update patient information, annual prepping

of patient files to be transferred to storage. Receive & re-stock

office supplies, mail distribution, other duties & projects as

assigned.

12/2001-02/2006 Telegate Inc.

San Bernardino Ca.

Call Center Representative/Customer Service

Handle inbound calls, research information & data entry. Provide

verbal information requested by customers.

04/2000-12/2001 Office Team Staffing

Riverside/Ontario, Ca.

Receptionist/Customer Service/ On-Call

Respond to all temporary assignments and assisted in multiple office

duties.

03/1999-04/2000 PCA International Inc.

Colton/Fontana, Ca.

Studio Manager/Photographer

Handled all customer service relations, monetary transactions, daily

bank deposits, increased monthly sales to

meet sales deadlines, schedule appointments, photographed all

customers.

Summary of Highly motivated individual, with excellent organization and

qualificat communication skills, bilingual (fluent in

ions both Spanish/English). Capable of working independently with minimum

direction. Interact well with coworkers and upper management.

Knowledge of Microsoft Word and Excel. Ability to type

45-50 WPM. Strong customer service& leadership skills. Quick learner,

take initiative, team player, flexible, multi-task oriented with a

positive attitude.

Education 1992 - 1994 A. B. Miller High School Fontana, Ca.

General Studies

High School Diploma

References Available upon Request.

Contact this candidate