Customer Service Technician

Omari Muse

*** *. ***** **. ********, OH

614-***-****

********@*****.***

Supportive Qualifications:

* 10+ years Public Service experience

* Proven leadership abilities and supervisory skills

* Confident, detail-oriented and resourceful in completing

projects

* Skilled at handling the public with professionalism and

sensitivity

* Self-motivated professional with strong work ethic

* Able to work with minimal supervision

____________________________________________________________________________

Skills

Office Procedures Customer Service

Microsoft Office

Medical Coding & Relations Windows 2000

Procedures Problem Solving

Excel

Work Experience

Columbus Recreations & Parks Columbus, OH

Recreation Aide January 2000 to Present

. Plan and organize voluntary recreation programs and

sporting events at recreation buildings, and indoor

centers.

. Work with neighborhood groups to determine recreation

interests and needs of persons of all ages

. Responsible for opening and closing of public facilities,

activity set-up, and cleaning

. Monitor 40-100 spectators and participants at any given

time at sport events to ensure orderly conduct.

Midwest Fresh Foods

Columbus, OH

Produce Delivery Driver March 2008 to May 2010

. Drove truck or automobile over established route to

deliver and sell produce goods and render services to food

chains and businesses. Filled orders by gathering produce

goods from warehouse and packaged items for morning

deliveries.

. Rotated and stock product on shelves and racks

. Collected C.O.D. payments and processed credit forms for

product discrepancies

. Resolved customer complaints.

Canteen Franklin Services

BlacklicK, OH

Vending Route Technician February 2007 to December 2007

. Responsible for driving a commercial truck over an

established route to food chains to deliver vending

products and render services.

. Used a hand-held device to upload machines to gather

product inventory; provided customer service to all vending

clients by filling soda, snack, coffee, and food machines.

. Ensured that my route was kept at established cleanliness

levels; also responsible for recording inventory on the

truck and that money was collected from each vending

machine.

Education: Columbus State Community College

Associate of Applied Science in Business Technology

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