Customer Service Human Resources

JANET STEELE HARKINS

**** ******* ******, *********, ** 35475

cell: 205-***-****

email: ********@*****.***

SUMMARY:

Experienced professional with an extensive background in teaching, customer

service, data entry, technology, criminal justice, and human resources.

EDUCATION:

Masters of Public Administration (MPA) - Troy University, completion date

December, 2011

Bachelors of Arts, Criminal Justice - University of Alabama, Tuscaloosa,

AL, May 2010

Major: Criminal Justice, Minor: Computer Science

TECHNCIAL SKILLS:

Microsoft Word, Excel, PowerPoint, Access, Outlook, Project, Internet

Explorer, Ontrack HRIS, html, Java Script, Web Design, Troubleshooting,

Printers, Basic Networking, Implementing, Data Management, Lotus Notes

CERTIFICATIONS:

Applied Forensic Science, The World Society of Forensics, May 2007

AED and CPR, June 2008

EXPERIENCE:

9/08 - Present

Tuscaloosa City Schools, Tuscaloosa, AL

Substitute Teacher

. Implement lesson plans, while ensuring the integrity of academic time

in a manner which motivates students to learn and participate

. Help students develop a positive attitude toward learning and studying

. Work with children and youth who have a variety of disabilities

. Maintain classroom control and discipline that fosters a safe and

positive environment for all students and staff in accordance with

school and county policies

. Maintain and respect confidentiality of student and school personnel

information

. Ensure the adequate supervision to assure health, welfare, and safety

of all students

6/08 - 12/09

West At Home, Omaha, NE (work from home)

Customer Service Representative

. Interacted directly with customers by telephone

. Provided pricing, availability, and schedule information within

established guidelines

. Served as communication link between customers and sales staff to

assure responsiveness

. Tracked order activity and alerted appropriate staff of any potential

delivery problems

9/07 - 5/08

Tuscaloosa City Board, Tuscaloosa, AL

Teacher's Aide

. Provided assistance to students academically in subjects in which

students were seeking improvement

. Provided individual and small group tutoring to students

. Motivated students and provided them with confidence toward learning

and studying

. Developed study skills specifically tailored to students needs

. Provided students with study skills and good study habits, helping

them break down complex issues

5/07 - 9/07

Venture Staffing, Birmingham, AL

Data Entry Clerk/Scanner Operator/Inventory Control

. Accurately keyed information into Oracle

. Served as OCR Document Image Technician

. Processed claims to be filed

. Sorted and Screened claims to be sent to various departments

. Operated data entry devices, verified information, and prepared

documents for printing

. Inputted information into computers using templates on certain

computer programs

. Used computer word processors to fill in forms on letters and memos,

and arranged material such as tables and charts for viewing

. Scanned documents to reproduce as hard copies to be shipped, or as

soft copies to be stored on CDs or secure servers for future retrieval

by clients

. Count claims as they come in and storage them in correct files

. Run a series of reports on daily, weekly, or monthly basis

1/06 - 5/08

Tutor, Tuscaloosa, AL

The University of Alabama

. Provided academic assistance to students in reading and math courses.

. Helped students develop positive attitudes toward learning and

studying.

12/04 - 1/06

ZF Lemforder Corporation, Tuscaloosa, AL

Human Resources Assistant

. Assisted Human Resource Manager with day-to-day HR operations.

. Responsible for making employee and visitor badges.

. Answered multi-line incoming telephone calls, screened calls and

referred to proper department for handling.

. Accurately entered data into Ontrack HRIS system.

. Worked in various computer programs including Microsoft Office Suite.

. Administered new hire background checks and set up appointments for

physical examinations.

. Maintained employee files on the HR filing system

. Prepared source documentation needed for employees, including

effective changes in pay, status, or benefits.

. Provided assistance in hiring process activities such as posting jobs

on job board or website, reviewing applications, and maintaining a

spreadsheet on tracking an applicant.

. Responsible for sending faxes, making photocopies, and filtering the

department's incoming mail

. Scheduled interviews, meetings, and prepared documents for HR manager

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