Manager Customer Service
Resume:
T. D. Krieger
SUMMARY
( Fully qualified for any Executive Assistant, Legal
Assistant, Secretarial, or Customer Svc. position
( Computer literate: Microsoft Office, Excel, Power Point,
and Word
( Secret Clearance
o Strong record of accomplishments built on ability to
productively multi-task and meet company needs
( Self starting team player; learns quickly, goal oriented,
loyal, and hard working
(
WORK HISTORY
12/08 - 10/10 NEK Advanced Securities Group - Fayetteville, NC
Accounting Lead / Office Manager
o Manage and supervise 5 staff members to ensure
proper coverage of reception area and accounting
o Responsible for processing and auditing Independent
Contractors (IC) invoices for payment and billing
o Ensure audit procedures were in compliance with
office policies and DCAA guidelines and
regulations
o Review Excel worksheets against IC invoices and
receipts to ensure accuracy
o Provide admin support to Program Managers
o Coordinate travel arrangements for Program Managers
o Review and upload excel spreadsheets into JAMIS for payment
and billing in corporate office
12/07 - 11/08 Cherrywood Home Loans - Colorado Springs, CO
Loan Processor / Loan Originator
o Responsible for inputting client information to
generate loan application (1003) and summary (1008)
o Run DU/DO (automated approval system) for loan approval;
structure loans to best benefit borrower
o Responsible for maintaining and meeting real
estate contract dates and deadlines for
appraisals, inspections,
and closing deadlines
o Coordinate with underwriter and closers to clear
conditional stipulations to obtain loan approval
o Responsible for maintaining files according to corporate
guidelines to ensure compliance
04/02 - 12/07 First Class Financial; Alpine Processing; Infinity
Funding; Countrywide Home Loans; One Point Funding
- Colorado Springs, CO
Loan Processor/ Loan Originator
1998-2003 Hawaii in the Rockies - Colorado Springs, CO
Manager/Bookkeeper
o Provide customer service, cashier, and retail assistant
with an "it's my pleasure" attitude
o Responsible for orders for custom made jewelry to be made
in Hawaii and delivered to customers
o Responsible for scheduling, coordinating and
orchestrating catering requests for parties from 2
to 1000
o Balance daily receipts with credit card sales and invoices
transactions
o Responsible for daily deposits and account payables
o Maintain inventory and re-ordered stock as needed
1995-1998 Law Offices of Asher and Rodman - Colorado Springs, CO
Legal Assistant
o Type letters, Summons & Complaints, Pleadings, Real Estate
Contracts, Wills, Corporate documents, Probate documents,
and various legal correspondences
o Responsible for scheduling appointments and telephone
conferences; Answer multi-line phone
o Maintain ledgers (post payments and debits); Maintain
client accounts
o Generate and mail monthly billing statements to all clients
(approximately 75 to 100 clients)
o Interview and research for litigation, to include but not
limited to background investigations
o Pay office bills; initiate collections on overdue accounts
o Maintain office supplies, equipment, and filing
o Property manager for two 4-Plex units
EDUCATION - 1981-1984 High School Diploma; Clover Park High
School, Lakewood, WA
References available upon request
Contact this candidate