Customer Service Sales
Resume:
Michelle Anderson
Rancho Corodva, CA 95670
abjlo8@r.postjobfree.com
Summary Highly experienced and detail-oriented Office Manager with 10+
years' experience in human resources administration. Proven abilities
in recruitment and training, records management, and planning
projects; with expertise in customer service coordination, strategy
development, and employee management. Very driven and motivated
individual that always desires success as a team and as an individual.
Has a great attitude, is consistently positive, and always develops great
relationships with clients, associates, and internal staff.
Skills & Positions MS Office Suite
Quick Books
Accounts Payable/Receivable
Type 80 wpm
Payroll Specialist
Receptionist – multi-line phones
Customer Service Professional
Office Manager
Human Resources Assistant
Staffing Specialist
Sales & Marketing Representative
Buyer / Credit Manager
Experience 2008 – 2009 The Plumbing Service Co.,Sacramento, CA
Office Manager / Payroll Specialist
Managed every aspect of the daily operation involving both sides of
the corporation. This included the plumbing repairs as well as the
back flow sales, repairs, and annual testing. Also included all human
resources administration duties including weekly payroll, new hire
orientation, and any disciplinary actions required.
Received and managed all customer service requests, which
included
gathering all the details of the current plumbing problem, coordinating
and dispatching the technicians on a timely basis, and following up to
ensure the job was completed accurately.
Invoiced all jobs upon completion including all the details of the
problem and the scope of work required to repair it. Also created
summary of work performed based on the notes made by the service
technician.
Processed all back flow test reports after devices were tested &
ensured they met the "state required" 100% accuracy prior to sending
to County Agencies and Water Purveyors.
2008 - 2008 Sight & Sound Audio Visual, Sacramento, CA
Accounting Specialist (temporary position)
Created invoices for all services rendered once events and shows
were completed. This also included confirming all information
regarding short and long term equipment contracts.
Created purchase orders for all audio and visual equipment
purchased or rented.
Do weekly collection calls on all past due accounts.
Confirm date, location, and equipment details for all upcoming
events.
Process all payments received into Quick Books and Intelevent
daily.
Update monthly event calendar on a weekly basis.
2004 – 2007 Advantage Services Group, Roseville, CA
Senior Staffing Specialist
Performed every aspect of human resources administration for over
200 employees on behalf of several large companies. Handled several
key duties required of a Staffing Specialist, which included taking over
all recruiting, interviewing, screening, and placement of an enormous
amount of employees.
Developed recruiting strategies consistent with Branch revenue
sales
goals by implementing and developing PBS reports that track
information for all employees that are on assignment.
Acquired several new accounts that made it possible for the branch
to meet & surpass its goal of $100,000 a week in sales. Also achieved
150% increase in profitability of individual accounts. Supervised
associate work performance and provided coaching or counseling on
an ongoing basis, as well as processing Workers Compensation Claims
for any on the job injuries. Took control of accounts assigned to me;
such as Teleplan, Iron Mountain, California Bottling, and Pasco
Scientific, and grew them to the largest accounts in the Northwest
Region.
Responsible for actions that resulted in the Roseville branch
receiving the "Presidential Nomination" as the "Official Training
Office" in its second year of business.
2003 – 2004 Susie’s Deals, Rancho Cordova, CA
District Supervisor
Rigorous supervision of 7 clothing stores in the Sacramento and
surrounding areas to ensure efficient daily operation for each one.
Recruited, hired, trained, promoted, and executed disciplinary
actions for employees throughout all locations.
Managed all vendor interaction; which included maintenance,
repair, supplies, merchandising and annual inventory. Reported daily
income, profit and loss, and all other store incidents to the GM.
2000 -2003 Egghead.com, Vancouver, WA
Sales & Marketing Representative
Efficiently managed 50+ client accounts and ensured all the clients'
computer hardware and software needs were met.
Sold and marketed of electronic and POS equipment to retail stores
inside and outside of the United States.
Developed and implemented highly effective marketing campaigns
to gain new clients and extremely increase the sales results in the
Northwest Region of the U.S.
Responsible for all incoming sales calls, repair scheduling, delivery
notifications, daily account management, and for creating detailed,
weekly sales reports for sales leadership team.
Became the first Sales Representative to meet and exceed the
allotted sales goals in the first 90 days of employment.
1997 – 1999 AED Distributing, Portland, OR
Buyer / Credit Manager
Located out of stock auto parts for retail customers that were not
stocked in the distribution warehouse.
Maintained 100% accurate and timely delivery of parts by
maintaining close vendor relationships and followed up to ensure the
necessary repairs took place.
Managed the Accounts Receivable Department by informing
customers of past due balances and successfully kept 75+ accounts
with positive balances.
Maintained database with accurate inventory of parts by inputting
all returned merchandise part numbers and applying jobber credits to
the proper customer accounts.
Education University of Oregon, Eugene, OR
Bachelor’s Degree in Marketing Management
Minored in Business Administration
Graduated with 3.5 GPA
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