-*Fatimah A. Huffman

**** ******** ***** ** **********, AL 36116

334-***-**** abjlo1@r.postjobfree.com

Objective

Seeking a position as a valued member of a company that utilizes my achievements, skills, energy

and talent for excellent customer service.

Qualifications

Proficient in Microsoft Office Tools, Oracle, and FcClient

Well organized, punctual, self motivated, and capable of meeting deadlines

Patient and effective working with diverse individuals and personalities

Superior writing abilities recognized in essay and playwriting competition

Work Experience

7/2010-present Cloud 10 Corp. Montgomery, AL

Technical Support Agent

Answer various trouble shooting related inbound calls from direct sales agents and

customers.

Provide excellent customer service for all internal employees that call in.

Maintain customer inquiry information in the tracking database.

2/2009-4/2009 & 3/2010 - 4/2010 United States Census Bureau Montgomery, AL

Quality Control Supervisor & Field Operations Office Clerk

Supervised office clerks, made telephone follow-up calls, and approved time and attendance

documents for employees under my supervision.

Monitored progress and performance to assure that field deadlines and quality standards were met

Provided detailed performance and meeting schedules to facilitate meetings between the Field

Operations Supervisor and Quality Control Manager.

10/2007- 7/2008 Teletech@Home Montgomery, AL

Customer Service Agent

Answered incoming calls from customers and store associates to manage customer account issues

Made changes to existing on-line orders and assisted customers in placing orders over the phone

Helped customers navigate through the company website and explained company policies

2/2007-4/2007 The Logo Loft Montgomery, AL

Lead Customer Service Rep.

Filed, packaged, and updated orders to be sent to appropriate departments for completion

Answered customer inquiry calls and emails and updated customers on the progress of their

project

Acted as liaison to facilitate communication between customer and artist

2/2006-2/2007 Aspire Staffing Montgomery, AL

Temporary Replacement

Supervised groups of 15 to 20 preschool aged girls at several Head-start sites around the city

Prepared materials and facilitated learning through games and exercises

Nurtured and encouraged young girls to be their best selves through Girl Scout activities

9/2005-12/2005 Pro Image Solutions Orlando, FL

Temporary Replacement

Stuffed, sealed, and boxed an numerous envelopes to be addressed and shipped

Counted, shrink-wrapped, boxed, and stacked various items to be sent to shipping departments

Filed invoices, updated paperwork, and gathered shipment logs for several companies

8/2005-8/2005 ACORN Orlando, FL

Community Organizer

Planned, organized, implemented and assisted in actions against slum landlords

Made daily media and member calls for updates on actions in the area

Door-knocked in neighborhoods to gather concerns and raise civil rights awareness

11/2004-1/2005 Target Montgomery, AL

Operator

Answered telephones, took messages, and directed calls to appropriate sections

Separated and repackaged merchandise for employees to restock

Managed customer fitting rooms and gave store closing hour announcements

9/1999-11/2004 Sears & Roebuck Montg. & B’ham, AL

Seasonal Guest Assistant

Greeted customers entering the store and facilitated their shopping experience

Replenished new and out of stock merchandise on the sales floor

Maintained beneficial relationships with new and long-standing store guests

Education

Bachelor Arts Degree

UAB Birmingham, AL 1/2002-8/2004

43 credit hours earned Communications/Journalism

AUM Montgomery, AL 9/1999-12/2001

Relevant Experience

Alabama Certified Worker Focused Industry Training (FIT)

Montgomery, AL 4/2005-6/2005

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