Customer Service Medical Billing

Roger D. Nickell

*** ***** ****** **** **** . Allen, OK 74825 . 580-***-****

abjlnj@r.postjobfree.com

Professional Experience

Oxygen of Oklahoma

Customer Service Rep

*/**-

present

. Manages all aspects of intake: answering the phone and receiving faxes,

collecting patient and referral source information, inputting data into

IMBS, printing tickets, assembling charts and processing paperwork

. Provides service for all walk-in patients

. Coordinates verification of Medicare, Medicaid, and private insurance

coverage information

. Maintains referral log

. Prepares CMNs/SOPs for sales reps and documents on tracking log

. Prepares tickets for daily routes

. Prepares complete and accurate files for Billing Department

. Provides technical assistance to customers

. Assists with updating respiratory grid

. Monitors office supplies

. Develops and maintains working knowledge of current products and services

offered by the company and all applicable governmental regulations

. Develops and maintains a working knowledge of current Medicare, Medicaid,

insurance regulations, and FDA/DOT and JCAHO guidelines

. Communicates with patients and referral sources both verbally and in

writing to ensure questions and concerns are processed in a timely manner

. Adheres to and implements all company policies and procedures, including

but not limited to Clinical Programs

Alpine Access

Customer Care Associate

5/09-7/09

. Taking Customer Service calls by phone

. Accessing Customer accounts

. Taking bill payments

. Problem solving

. Handle all calls in appropriate manner

Apex Composites

Ada, Ok

1/09- 5/09

. Bond airplane parts together to form one piece.

. Grind and cut pieces to specifications

. Fill in gaps on parts where needed

. Pre fit parts

Konawa EMS, Konawa, OK 1997 - 2009

Ambulance Administrator/Intermediate EMT

. Increased collection rate and changed billing system from 100% all

paper claims to 95% electronic

. HIPPA Compliant, Performed electronic & paper medical billing using

HCFA/CMS 1500 and coding including ICD-9, HCPCS, CPT-4 and CPC for

Medicare, Medicaid & private insurance companies

. Used Medisoft, MS Office, Word processing, speadsheets, data entry &

Quickbooks software

. Prepare monthly and yearly reports for the City Council and Oklahoma

State Dept Of Health

. Adheres to DOT and State rules and regulations for ambulances

. Responsible for AR/AP and collections.

. Control all daily activities of running an Ambulance service.

. Perform inventory control, ordering, and purchasing. Negotiate

agreements with vendors and grant writing.

. Hire and train employees, prepare weekly schedules, monitor and

evaluate performances.

. Develop and implement new policies & procedures and provide quality

assurance of all reports.

. Responsible for all bookkeeping, payroll, cost control and record

keeping.

. Excellent computer skills and learn new software quickly.

. Assists with health, safety and accident prevention programs and

provides direct

Supervision to the Health & Safety Officer.

. Troubleshoot and repair hardware and software problems, replace and add

components on company computers.

.

Konawa EMS, Konawa, OK

Intermediate EMT

1991-1997

. Emergency treatment and transport of the sick and injured.

. Complete all treatments and paperwork for each patient transported.

. Clean and restock ambulances as needed.

Education

1988 Rose State College Mid West City, Ok studied Psychology

1988-1990 East Central University Ada, Ok studied Pre Med

1991 Mid America Vo-Tech Wayne, Ok Basic Emergency

Medical Technician course

1991-1992 Moore-Norman Vo-Tech Norman, Ok Intermediate Emergency Medical

Technician course

Volunteer Experience

Volunteer Firefighter for Allen Fire Dept for 10 years

Reserve Police Officer for Konawa P.D. for 2 years

Additional Information

Board Member for the Seminole County E-911 Oversight Committee 2005

References

Candace Raney Executive Assistant to Bill Lance, Carl Albert Hospital 580-

857-2842

Jerry Coonfield E.M.T. Phone 405-***-****

Kenny Klepper EMT Phone 405-***-****

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