Customer Service High School

Betty Shannon

**** ****** **, *********** ** 871**-***-*** 9238 *****.*******@*****.***

Objective To obtain a career in an advancing environment

Experience Data Clerk II/Lead

**/**** - **/**** Chickasaw Nation Industries Albuquerque NM

Review work tickets for completeness and accuracy

Ensure all signatures and the amounts are accurate according to the type of

processing

Resolve discrepancy on work tickets

Contact trust accountants and account technicians for corrective

Perform off-line processing/calculation in the daily accounting

distribution system

Encode financial work tickets into the trust funds accounting system

Assign various duties to staff

Copied incorrect encoding for issues to review

Collected documents in morning to establish spreadsheet for record

keeping, tracking and holdover report

Distributed employees weekly write up reports

Processed checks and ach distributions before deadlines

Respond to staff in resolving questions regarding encoding

Provided training to new employees in the daily duties

Managed staff when Supervisors and Managers were out on leave or

attending meetings

Accounts Receivable Clerk

03/2003 - 09/2004 Cintas First Aide & Safety Albuquerque NM

Called and collected past due accounts

Made payment arrangements with clients

Processed all billing for fiscal year

Filing of all collections

Copying of all incoming and outgoing requests for mail/bills

Faxing all bill request

Performed all general office duties and receptionist duties as assigned

Payroll Tech/Data Entry

02/2002 - 02/2003 PNM Gas and Electric Company Albuquerque NM

Verified all timesheets for accuracy, vacation, sick and other leave as

request

Accurately entered time into payroll for check disbursements

Copied all manual incoming timesheets for employee’s records

Answered incoming calls from employees in reference to their timesheets

Education Clearfield High School, Clearfield Utah

5/1984

High School Diploma

Skills and Abilities

Medical Billing

ICD9 encoding

Customer Service (various)

Data Entry (Numeric/Alpha

Access

Excel

Microsoft word

Knowledge in all General Office skills

References References available upon request.

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