Manager Customer Service
Resume:
SCOTT A. BUSS
Dublin, OH 43016
****.*******@*****.***
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CAREER SUMMARY
Senior Manager and Entrepreneur with experience in both procurement and
marketing. Effective in increasing productivity, growing revenues and
aggressive cost reductions. Additional strengths include team building,
enhancing customer relations and strategy development.
EXPERIENCE
COLUMBUS FURNITURE DIRECT, Columbus, OH - 04/10 to present
Sales/Warehouse Manager
Control of operations involving all sales, purchasing, and inventory
control.
THE ONLINE PARTS STORE, Gallatin, TN - 02/09 to 03/10
Co-Founder and Co-Owner
Started a parts distribution company with an online presence
TREBRO MANUFACTURING, INC. (Based in Billings, MT), Gallatin, TN - 2006 to
02/09
Warehouse Manager
Control of operations involving the proper handling of customer orders and
inventory.
> Handled customer orders in an efficient and time sensitive manner.
> Reduced inventory without sacrificing customer service.
> Researched and recommended several purchase price cost reductions.
TRD INDUSTRIES LLC, Loveland, CO - 2003-2006
Co-Founder and Co-Owner
Started and grew a parts distribution company.
> Took our startup from no sales to over $500,000 in just two years.
> Provided exceptional service to our customers.
> Negotiated the successful sale of our company.
STEINER TURF EQUIPMENT, CO., INC. (Division of Textron), Dalton, OH - 1994
to 2003
Purchasing Manager - 2002 to 2003
Control of a multi-million dollar budget covering both direct and indirect
expenses in a manufacturing environment.
> Implemented purchase price cost reductions without a reduction in
quality.
> Reduced staff while still effectively purchasing all parts required
by production.
> Utilized Kanban, Min-Max and MRP to effectively control inventory.
Service Parts Manager - 1996 to 2002
Responsible for providing service parts to dealers in the right quantity at
the right time and at a fair price.
> Developed marketing programs to sell more parts at off-peak times,
which balanced work flow and reduced overtime.
> Effectively managed inventory to maximize the parts order fill rates
with the lowest possible inventory, increasing inventory turns.
> Grew service parts sales at double digit rates each year for five
years.
Buyer - 1994 to 1996
Responsible for planning and purchasing of production parts and negotiating
vendor contracts.
> Advanced the use of using longer term contracts that resulted in
lower costs and a more reliable flow of parts.
> Developed and utilized excellent sourcing and expediting skills.
EDUCATION
BS, Business Administration, The University of Akron, Akron, Ohio
Dual Major: Marketing and Personnel Management
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