Manager Customer Service

**** ******** **** 910-***-****

Fayetteville, NC 28312 **********@*******.***

Ronald S. Calhoun

Career Summary Proven leadership in data integrity, customer service, and promotion execution. Capable of

rapid decision making while working cross-functionally with others. Maintaining a secure

presence while accomplishing goals. Team motivator with ability to recruit, retain, and

build strong teams. Eager for challenges, conscientious, and dependable.

Military Service United States Army

1993-1999

Professional Loomis; Fayetteville, NC

Experience Armored Service Technician 2008-Present

Possesses a valid weapons permit issued by NC Private Protective Services. Receives

orders and deliveries of currency from incoming routes. Processes and delivers currency to

central vault for deposit while maintaining the physical security and safety of all items during

the delivery and processing. Responsible for the accurate and safe delivery of orders within

the designation of a specific route. Services ATMs.

Hot Topic; Cary, NC

General Manager 2006-2008

Identified creative sales opportunities and initiated action and follow through to

reach desired results. Managed store payroll hours. Communicated

merchandise needs and issues to merchants and planning/allocation team. Ensured visual

standards.

Full Time Assistant Manager 2005-2006

Ensured success of sales plans, budget and comp. Managed shrink within

company guidelines and goals. Confronted and addressed performance issues

and conflicts timely and consistently. Educated, trained, and developed high-

functioning sales staff. Identified, recruited, and hired selling and fashion forward

candidates.

Journey’s; Fayetteville, NC

General Manager 2003-2005 Minimized

turnover by hiring and retraining qualified individuals. Understood, complied, and trained associates on

company policies and procedures. Educated staff on Loss Prevention shrink performance and created action

plans to achieve LP goals. Audited total store inventory weekly through electronic and

manual methods.

Hot Topic; Fayetteville, NC

Full Time Assistant Manager 2001-2003

References Available upon request.

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