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Customer Service Project Manager

Location:
Lafayette, LA, 70503
Posted:
October 12, 2010

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Resume:

LINDA HUNTER

Lafayette, LA

Cell 601-***-****

E-Mail abjll2@r.postjobfree.com

OBJECTIVE

An experienced manager with exceptional organizational skills and over twelve years of

experience, seeking a challenging Management position, where utilization of education

and experience will provide opportunities for growth and stability.

SUMMARY OF QUALIFICATIONS

Outstanding organizational, planning, financial management, and communication skills

with a gift for inspiring and motivating others.

High energy level, comfortable performing multifaceted projects in conjunction with day-

to-day activities.

Excellent interpersonal abilities; ability to get along with diverse personalities, tactful,

mature, and flexible.

Establish credibility and decisive - but able to recognize and support the organization’s

preferences and priorities.

PROFESSIONAL EXPERIENCE

TEC/COMMUNIGROUP, Jackson, Mississippi 1997 to 2009

OPERATIONS DEPARTMENT

Provisioning Manager - 2008 to 2009

Manage and supervise nine provisioning coordinators, data processors, and facility

coordinators.

Communicate company objectives, policy, and department expectations for increased

efficiency and productivity.

Coordinate operations and communication between affiliated businesses to ensure

exceptional customer service.

CUSTOMER CARE CENTER

Project Manager - 2004 to 2008

Facilitate the work of several departments to ensure customer request are handled

properly and timely.

Manage and supervise five outside customer service representatives.

Manage advanced communication ticketing system, monitoring all incoming large or

facility-based orders for telecommunication services.

Maintain regular contact with clientele, ensuring quality service on business

telecommunication needs.

CUSTOMER CARE CENTER

Outside Sales/Customer Service Representative - 1997 to 2004

Established and maintained client base on Gulf Coast of Mississippi, Louisiana, and

Alabama, selling new products and services as they were continually being developed.

SUNSTAR ACCEPTANCE CORPORATION, Gulfport, Mississippi 1995 to 1997

Customer Service Representative (Intake Clerk; Contract Review; Due Diligence)

Maintained high-risk automobile loans for customers with credit problems, operating and

balancing a cash drawer.

Efficiently handled the timely processing of accounts payable, customer accounts, vehicle

title work, and preparation of sales contracts.

Investigated and evaluated client credit/work history.

Performed a variety of routine office responsibilities, while providing exceptional

customer service.

HANCOCK BANK, Gulfport, Mississippi 1995

Bank Teller

Performed a variety of duties, including proper receiving and handling of deposits,

checks, and payments.

Reconciled cash and transactions each day to within the “teller difference standards” and

reported results through submission of teller daily balance sheet.

Demonstrated a helpful and friendly attitude consistently.

EDUCATION

UNIVERSITY OF SOUTHWESTERN LOUISIANA, Lafayette, Louisiana

Bachelor of Science in Business Management - 1994

NICHOLLS STATE UNIVERSITY, Thibodaux, Louisiana

Undergraduate Studies



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