Customer Service Sales

Margaret L. Rossman

**** ***** *** *****, *********, MI 48348 H-248-***-**** c-586-***-****

OBJECTIVE

I am seeking an exciting career that's challenging and

utilizes my Customer Service, Organizational, Multi

Tasking, Banking and Sales skills and experiences. I am a

hard worker, I have a great work ethic, I have a great

personality, I love to talk to people. I pay close

attention to detail. I have experience on the computer

with; Word, Excel, Access, Outlook and much more.

I feel I would be a great asset to your company.

Work experience

November 2008 - Present - LiveOps

Work from Home

LiveOps Independent Agent

Answering Infomercial phone calls.

Assisting buyers and completing sales. Disposition calls

in the correct manner.

___________________________________________________

July 2001 - Present - Century 21 Town & Country

Clarkston, MI

Realtor

Utilizing the computer for Letters in Word, Publisher for

marketing materials and Outlook to maintain my customer

Database.

Assisting Home Buyers and Sellers buy or sell homes and

maintaining all the correct documents to get them to

closing.

Meeting and greeting people @ Open Houses.

______________________________________________________

April 2010 - June 2010 - US Census

Pontiac, MI

Enumerator

Locate addresses from a list in an assigned area,

determine the status of each address on Census Day, and

record the information provided by the respondent on the

Enumerator Questionnaire.

Daily routines include planning for the day, using census

block maps plan a route for the day. Making personal

visits for each address. Verifying all address are

correct. Completing the Enumerator Questionnaire with the

respondent. Enter data on the address list. Meet daily

with the Crew Leader.

__________________________________________________________

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March 2000 - May 2001 - BANK ONE Corporate Implementation

Troy, MI

Merchant Bankcard Analyst B- Merchant Conversions

I worked on the POS Conversion Converting all POS

Merchants to others POS Institutions.

Computer skills; I built and utilized a Database in Access

for all the back-up conversions data. I also utilized

Excel and Word for building spread sheets and letters to

Merchants.

I was forced out by Bank One selling The Merchant Services

Department.

________________________________________________________

June 1998 - March 2000 - BANK ONE Corporate Implementation

(Former First Chicago NBD Bank)

Troy, MI

Merchant Bankcard Analyst C

I worked with our Corporate Merchants to implement their

POS Devices for use in processing credit card sales.

Answer merchant calls daily and assisted with any

technical problems they may have with their POS Devices

and/or merchant account.

Monitor the daily progress of the merchant implementations

and verify they receive their POS Device in a timely

manner and continue to monitor the activity for the 30

days.

Update daily forms and reports by utilizing Excel and

Access.

__________________________________________________________

September 1994 to June 1998 - BANK ONE

Troy, MI

CCA Point of Sales Representative B

Service, support and troubleshoot Point of Sale devices.

Assist in answering approx. 230 customer service phone

calls daily on a multi-line phone system.

Download and reprogram point of sale devices.

Handle shipping and receiving utilizing the UPS online

system.

_________________________________________________________

June 1984 - September 1994 - NBD Bank, NA

South East, MI

Branch Bank Teller/ Senior Teller

Service, Balancing; Cash drawers, ATM and Branch Cash.

Additional responsibilities; Sponsor new tellers to the

branch, Training and assisting in balancing their cash

drawers as well as my own, balance multiple ATM Machines,

running the Safe Deposit area and having the

responsibility to open and close the branch on extended

hours.

Acting "General Teller" experience; handling and holding

the Branch Cash Items, running Safe Deposit transactions,

delegating teller duties, balance the daily reports and

all of this with an almost meticulous balancing record.

Problem solving and trouble shooting with great success

any out of balance condition with tellers or ATM machines.

Participated in the Product Knowledge Tournaments and was

accredited for my teams' success.

_______________________________________________________

Education

1984 - 1998 : AIB (American Institute of Banking)

/National Tech Team

Troy, MI

Certificate of Completion in the following:

Accounting, Personal Finance, Telephone Etiquette,

Achieving Extraordinary Customer Relations, Diversity,

Windows 95, Microsoft Lotus Notes, Word, Excel and Access.

1983-1985:Macomb/OaklandCommunityCollege

Warren/Rochester, MI

Completed more than two years in general studies and

accounting.

1981 - 1983: Mott High School

Warren, MI

Diploma

Security clearance

Bonded

9657 Ridge Top Trail, Clarkston, MI 48348 H-248-***-**** c-586-***-****

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