Sales Customer Service

MARI SMITH

**** * * **** ****

LAVEEN, AZ *****

CELL: 480-***-****

EMAIL: abjljt@r.postjobfree.com

PROFESSIONAL EXPERIENCE

LOFTIN EQUIPMENT CO.

January, 2009 - June, 2010

Phoenix, Arizona

Credit Manager

- Monitored A/R aging - place collection calls, provide direction to staff

regarding A/R issues

- Processed credit applications

- Processed daily A/R receipts applications & reconciliation with bank

account

- Prepared monthly A/R reports

- Interacted with sales staff and revenue centers for customer service

issues

- Maintained constant communication with all internal & external customers

to minimize risk and maximize cash flow

- Reviewed and correct billing issues/discrepancies

- Served as training resource for new accounting software system

- Processed lien waivers & releases for Arizona & Nevada receivables

- Reviewed PM (Planned Maintenance) agreements with PM customers to assist

sales reps

KMLE/KOOL/KZON-FM (CBS RADIO - PHX) May,

2008 - November, 2008

Phoenix, Arizona

A/R - Credit/Collections/Billing Specialist

- Processed weekly invoices for all 3 stations

- Reviewed special handling invoices w/ reps to determine if client is to

receive memo invoices

- Prepared notarized scripts for special handling clients

- Conducted credit investigations

- Responsible for collections of National accounts

- Responsible for filing bankruptcy claims

- Responsible for cash forecasting including management and allocation of

bad debt reserves

- Maintained constant communication between sales staff, sales management

and upper management

- Coordinated activity between sales and their respective clients

- Performed account reconciliations, including research for sales

commission chargebacks

- Prepared month-end aging reports

- Participated in NACM functions

944 MEDIA, LLC

Scottsdale, Arizona 2007 - 2008

Senior Collections Specialist

- Reviewed and monitored aging reports for 944 Magazine

- Maintained a bad-debt write off for all office/publications

- Maintained communication with sales staff and upper management

- Conducted weekly/semi-monthly scrub calls to City Directors

- Prepared monthly advertising collection status reports

- Placed collection calls to advertisers

- Placed delinquent accounts into collections

- Participated in NACM functions

BORDER CONSTRUCTION SPECIALTIES

Phoenix, Arizona

2006 to 2007

Accounts Receivable/ Collections Specialist

- Supervised A/R Team

- Determined creditworthiness of prospective clients

- Assisted sales team on A/R issues regarding delinquency issues

- Monitored accounts receivable agings

- Reviewed & approved lien waivers for customer projects

- Reviewed contract & progress billing for customers

- Placed delinquent accounts into collections

- Worked with management team to improve processes within organization

- Provided operational support regarding computer system issues

- Maintained constant communication within entire organization

- Attended NACM Credit Group Meetings

NATIONAL ASSOCIATION OF REALTORS

Chicago, Illinois

1998 to 2006

Senior Collections Specialist

- Reviewed and monitored aging reports for Realtor Magazine

- Maintained a bad-debt write off of less than .05% for advertising

- Maintained communication with sales staff and upper management

- Prepared monthly advertising collection status reports

- Placed collection calls to advertisers

- Placed delinquent accounts into collections

- Processed & approved credit applications

- Placed collection calls to Local & State Associations for National Dues

collections

- Consecutively collected 15 - 20% over anticipated budget for dues

- Attended monthly NACM Credit Group Meetings

WBBM-AM/FM - (CBS RADIO)

Chicago, Illinois

Manager, Credit & Collections

1993 to 1997

CONSOER, TOWNSEND & ASSOCIATES

Chicago, Illinois

Project Accountant

1991 to 1993

HALLMARK ADVERTISING

Pittsburgh, Pennsylvania

Senior Billing/Project Coordinator

1989 to 1991

Billing Clerk

1988 - 1989

WPGH-TV

Pittsburgh, Pennsylvania

Billing/Accounting Assistant

1984 - 1987

EDUCATION

Associate in Applied Science - Accounting

Robert Morris College

Associate in Applied Science - Marketing/Business

A.W. Beattie Vocational/Technical School

Attended credit & collections courses sponsored by NACM.

CERTIFICATIONS

NACM (National Association of Credit Management) - Advanced Credit &

Collection Management

DUN & BRADSTREET - Advanced Credit & Financial Analysis

PC & SOFTWARE SKILLS

Software: AD Aid/PSS, SuperCalc, BIAS,Excel, Word, Lotus 1-2-3,

Marketron, Lawson, Citrix (Axapta), MAS 500, Juggernaut, Great Plains,

Wennsoft, WINS, Oracle.

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