Quality Assurance Ms Office
Resume:
La Tanya Williams
Chesapeake, VA 23323
Home 619-***-****
Email: abjliq@r.postjobfree.com
OBJECTIVE
My oriented professional skills results in a positive impact to your
company's continue expansion, with such a drive for long term career
growth. I bring excellent verbal, organizational and written communication
skills. With strong computer skills in the following software: Microsoft
Word, PowerPoint, and Excel. My goal is to impact and contribute to great
success.
Technical Skills
. Software - Rational Software, MS Office, Word, Excel, Power
Point, Clear Quest, and Internet Explore.
EXPERIENCE
PSI, Inc/ Child Support Enforcement, Chesapeake, VA
2-2009 -8-2010
Managing child support cases and applying knowledge of policies,
procedures, and State and Federal regulation to progress cases through the
administrative and legal system.
Establishing paternity.
Locating non-custodial parents.
Researching and reviewing records to gather information vital to cases.
Educating customers on the process and their options, and responding to
customers inquiries.
Verifying existing data on an automated child support system.
Experience with MS Office products and in the use of personal functions and
internet.
Sitting in on appeals for the proposed of a claim on the case.
Collecting child support revenue to be applied towards the case.
Keeping a good rapport with both non-custodial and custodial parent.
KT Consulting INC., Sacramento, CA 3-200*-**-****
Quality Assurance - Task Management and Reporting inputs when needed.
Update and developed Task Accomplishment Plan at the end of each quarter.
Developed, maintained and scheduled Quality Assurance Activities.
Maintain a monthly and weekly procedure status and progress reports.
Involved in the presentation stages of the Quality Program Planning &
Execution.
Quarterly inputs to the Quality Policy.
Maintain Quality Records.
Provided Specialized Technical Quality Assurance when needed.
I.T.S. Corporation, San Diego, CA 10-2004- 12-2005
Provided and maintained data management, administrative and networking
service.
Maintained budgets for miscellaneous items.
Maintained a daily incident and report log for maintenance.
Ensured quality data accuracy, and managed multiple phone lines.
Prepared materials for the scheduled courses as well as supply certificates
upon completion of the courses.
Reserved lodging for international and out of state students who would be
attending the course.
DR Systems, San Diego, CA 9-200*-**-****
Answered multiple phones lines, while entering calls into the data base
system.
Maintained reports in chronic logical order.
Receiving calls from appropriate Doctors or Technicians from supported
hospitals or clinics that the company supply service.
Route the calls into the appropriate data system to better assist the
issue.
Arrowhead Insurance/Option One Staffing, San Diego, CA 3-200*-*-****
Maintained commercial claims and processed them for the adjuster to make
the appropriate claim.
Administrative task, answering multiple phone lines, copying and filing
documentation.
Faxing over adjustments amounts to the appropriate parties.
San Diego Department of Child Support, San Diego, CA 2-200*-*-****
Obtained files, documented daily statistical records, correspondence and
procedures to the files.
Ensured files were organized and maintained daily. Maintained legal records
and imaged of legal documents.
Answered multiple phone lines.
EDUCATION
. Kaplan University
Bachelors of Science, Criminal Justice/ Fraud Investigation,
September 14, 2010
Overall GPA 3.45 Criminal Justice: GPA 3.34
. Kaplan University
Associate of Applied Science, Criminal Justice, July 22, 2008
Overall GPA 3.3/4.0 Criminal Justice: GPA 3.3/4.0
PROFESSIONAL MEMBERSHIPS
. Member, American Criminal Justice Association - Lambda Alpha
Epsilon, Sacramento, CA, 2007-Present
AWARDS
. Dean's list - April 2007, July 2007, March 2009, June 2009,
and April 2010
President's list -September 2007
Contact this candidate