Customer Service Manager
Resume:
Carolyn A. Lucas
*** ****** ****** ****** *** B
Montgomery, Al 36104
abjlgc@r.postjobfree.com
Objective
To contribute my communications, counseling, customer services, leadership,
management, and problem-solving skills to achieve high organizational
performance.
Experience Summary
Advertising, customer service, promotion, and sales experience; production
and resources allocation experience; Entry level Sign Language Interpreter;
Proficient in Microsoft Office and state-of-the-art technology.
Formal Education
Bachelor's Degree in Psychology with a minor in Sociology, Alabama State
University
Pursuing Master's Degree in Counseling, Alabama State University
Work Experience
July 2010-October 2010
Service Coordinator Nolrav Health Services
Responsible for habilitation services and the daily operation of
residential and day habilitation for the developmentally challenged.
Develop and supervise implementation of behavior management program and
closely monitor staff for correct implementation and effectiveness.
November 2009-July 2010 Career Personnel/Holloway Credit
Solutions
Operations Clerk
Responsible for data entry and creating accounts with consumers in debt.
Maintaining intersection's archival and administrative files. Play a
significant role in long-term planning including an initiative geared
toward operational excellence.
December 2008-April 2009 Safety Net
Youth Detention Counselor
Coordinate and provide residents with a wide range of various therapeutic
activities.
Assess individual and group therapy sessions with the clients. Complete
reports required for the patients and perform necessary duties directed by
the program manager.
September 2008-December 2008 Montgomery Metro Treatment Center
Substance Abuse Counselor
Maintain and manage client caseloads. Perform individual and group
assessment to determine therapy treatment. Evaluate clinical samples to
identify substance abuse policy violations. Prepare written assessment and
evaluation reports.
October 2007-September 2008 Montgomery Area Mental Health, Montgomery, AL
Forensic Group Case Counselor
Coordinate and plan therapeutic activities. Interview clients for substance
abuse assessment and treatment. Provide individual and group assessments
for therapy treatment. Prepare written reports to document daily counseling
activities.
REFERENCES AVAILABLE UPON REQUEST
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