Customer Service Representative
Resume:
Heather Cox
Rapid City, SD 57701
***********@*****.***
Objective
Seeking a position that will utilize my current skill set as well as
providing a challenging environment where I can build on my solid base of
skills.
Skills
? Competent in all Windows Operating Systems
? Competent in all Windows Office Products
? 90WPM typing skill
? Fast learner
? Attention to detail
? Ability to prioritize tasks
? Strong organizational skills
? Ability to work both quickly and accurately
Work Experience
Help Desk Analyst Regional Health Rapid City, SD 8/2010-10/2010
Assisted customers in person, on the phone, and by E-mail with their
computer problems and questions. Performed daily maintenance to prevent
customer issues.
SRM Analyst HP Enterprise Services Boise, ID 2/2008-10/2009
Performed move, add, and change actions for day-to-day operations of the
navy's network. Worked closely with Active Directory to resolve tickets in
a timely manner.
Level 2 Support Technician Brandwise, Inc. Lakewood, CO 4/2006-
12/2007
Installed and troubleshot in-house software over the phone and by remotely
accessing customer computers. Involved in some training of users with
little to no computer knowledge. Answered calls and documented steps taken,
including extensive troubleshooting for undocumented issues.
Inventory Specialist RGIS Inventory Services Denver, CO 1/2004-1/2005
Calculated multiple companies' inventories in a timely manner aiming to
achieve 100% accuracy.
Customer Service Representative Spherion contractor for IBM Boulder, CO
7/2004-1/2005
Answered calls and resolved problems in a manner that would be understood
by the customer. Responsible for a very wide range of hardware, software,
and configuration.
Education
Westwood College of Technology Denver, CO
Began attending 8/2003. Graduated with Bachelor of Science in Information
Systems Security 10/2005.
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