Customer Service Data Entry

Pamela D. Haywood

**** ********** ******

Greensboro, NC 27406

Phone: 336-***-****

Email: abjlfx@r.postjobfree.com

Objective: To secure a position within an organization where I may utilize my

experience and skills. To work for an organization that will

provide an opportunity for career growth.

Education:

2003-2007 Information Systems

Guilford Technical Institution

1991.1994 Cosmetology degree & Office Automation

Guilford Technical Institution

1982.1986 Computer Literature, Data Processing

The American Banking Institution

Employment:

2005-Present Assistant Teacher, Guilford County Schools

Assisted teacher with Science and Language arts class assignments

for 6th, 7th and 8th grade students. Created Science Labs, and

taught 8th grade Social Studies, reading and math. Utilized a

token economy and points and level system for BED Classroom.

2002-2005 Substitute, Guilford County Schools

Executed lesson plans for teachers that were out. Carried out the

responsibilities of a Classroom teacher until the end of the school

year for Behavior Emotionally Disturbed Children.

1997.2002 Computer Operator, Graham and Associates

Involved in a series of different temporary job tasks. Used Word,

Excel, and order entry software. Printed out and keyed orders that

were placed on the Internet, assisted customers when items were

lost or damaged.

2000.2000 Supervisor, U.S. Census Bureau

Supervised a crew of 20 people within Rockingham, Guilford and

Randolph Counties. Scanned all work to be taken out the field.

Participated in crew meetings three times a week and distributed

and received finished work. Checked all work turned in to me

before taking it back to census office to scan back into the system.

Kept up with daily time sheets.

1996.1999 Computer Operator, Premiere Staffing Services

Worked on conversions from MS Dos to Mainsavier 5.2, and from

IBM to AS/400 system. Entered supplier accounts, part numbers,

and worked order descriptions. Prepared and distributed daily pm

reports for maintenance men and prepared weekly pm reports on

Friday for the following week. Reconciled reports for salesmen

and helped with other office duties.

1990.1996 Biller/ Computer Operator, Furniture Consolidation Center

Responsible for customer billing, invoicing, and company pricing

structures. Monitored EDI transmissions troubleshoot errors in the

transmissions. Completed daily system saves. Involved in

customer service and answered a multiple line telephone system.

1982-1989 Data Entry I & II, First Fidelity Bank

Data Entry of major accounts in Wholesale & Retail Lock box

area. Accounts were edited and transmitted through data phone.

Performed system backups on magnetic tape drive. Assisted in

electronic encoding of checks. Rendering, and researching bank

statements, filing, and customer service.

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