Customer Service Manager

ASHLEY BRAZIL

*** **** ******, ***** ************, Florida 32250

904-***-**** abjlft@r.postjobfree.com

OBJECTIVE

Seeking employment with an established and progressive company, where I can utilize with my knowledge, skills and abilities within a

motivating and enhancing environment.

SUMMARY OF QUALIFICATIONS

• 5 years of experience managing operations that include daily decision making, accounts receivables, accounts payable, staff

support, guest interaction, scheduling, planning, inventory, and payroll while upholding standards, product quality and service

• Experience working with a variety of local vendors, publications, radio stations and other media outlets on marketing materials

and promotional events to enhance sales and company recognition

• Management of employees, with a focus on training and coaching while maintaining all aspects of the business from ordering,

marketing, and customer service

• Administrative expertise in fielding telephone calls, data entry, filing, and copying/faxing

• Medical Front Office: Experience with EOBs, collecting copays, insurance verifications, maintenance of medical records,

patient scheduling, updating patient charts and follow-up, and other duties as assigned by Physicians

• Familiar with all HIPPA and OSHA standards, policies and procedures

Education

Santa Fe Community College 2002- 2003 Gainesville, FL

General Education

George Jenkins High School 1999-2002 Lakeland, FL

General Education

PROFESSIONAL EXPERIENCE

Chicago Pizza / Rush Street Jacksonville Beach, FL

Bartender

2009 - Present

• Audit night profit to ensure accuracy

• Balanced cash intake to receipt amount

• Answered telephone, take messages and to-go order requests

• Check identification of customers to verify age requirements for purchase of alcohol

• Cleaned glass, utensils, and bar equipment

• Attempt to limit problems and liability related to customers’ excessive drinking by taking appropriate actions

• Stocked bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins and straws

• Serve wine, and bottles or draft beer

• Take beverage orders from serving staff or directly from patrons

• Maintain clean work area

Fast Boys Wings Pierside Jacksonville Beach, FL

Bar Manager / Bartender

2007 – 2009

• Acted as liaison between management and staff

• Hired, trained and prepared schedule for servers and bartenders

• Responsible for various administrative duties to assist executive management including organization and development of

promotional and charity events

• Ran weekly inventory, budget allocation and purchasing.

• Accountable for running server and bartender closing reports

• Responsible for payroll of 20+ employees through PayChex system

• Opened and closed restaurant for business

• Made daily bank deposits

Sparetime Tavern Jacksonville Beach, FL

General Manager / Bartender

2004 – 2007

Payroll for 18+ employees through ADP payroll system

Ran inventory, budget allocation and purchasing for restaurant

Responsible for all hiring and terminations

New employee training, orientation, paper work and computer payroll placement

Scheduled and conducted staff meetings

Scheduled all restaurant events and promotions

Worked with vendors regarding promotional events and sales

Morning and nighttime deposits

Opened and closed facility and performed daily cash outs

Responsible for all liquor, beer, and food inventory

Created and maintained schedules for kitchen, server and bartender staff

Orders all beer, liquor, food and supplies through various vendors

Scheduled all entertainment

Worked with kitchen staff on roll outs of specialty menu items

North Florida Surgeons

Jacksonville, FL

Front Desk Receptionist

2003 – 2004

• Performed EOBs, collected copays, performed insurance verifications, handled maintenance of medical records, and other duties

as assigned by Surgeons

• Additional responsibilities included management of workers compensation claims, and updating of patient charts

• Patient Relations: Scheduled inpatient/outpatient surgeries and followed-up with scheduling post-op appointments

• Answered multi-line phone system

• Performed other administrative duties, such as filing, copying, faxing and data entry

• Ran x-rays and charts to the OR per Surgeons request

• Spoke with numerous medical facilities to inquire about patient history and request records/correspondence

• Experience working with various providers and handled all Medicare and Medicaid claims

• Maintained strict adherence to HIPPA and OSHA standards

Contact this candidate