Customer Service Representative
Resume:
ANTHONY B. LYONS
**** **** ******* ****** *****, #1315
Austin, Texas 78744
SKILLS SUMMARY
# Technical Writing/Research Ability # Production
Assisting/Customer Service
# Computer Proficiency/Office Technology # Cash
Handling/Documentation
# Effective Communicator/Public Speaking #
Versatility/Adaptability
# Organization/Time Management #
Articulate/Professional Demeanor
EDUCATION
B.A. in Telecommunications (Minor in English), Texas Tech University,
Lubbock, Texas - 1994
" Curriculum included courses in:
# Economics # Business Law
# Legal Foundations of Public Administration # Communication
Law
# Media Law # American Government
" Completed a four-month internship as a Technical Writer for KAMC-
28, a local television station.
# Wrote scripts for corporate/organizational videos.
- Defined and researched client problem
- Developed content outline
- Produced final shooting script
# Wrote short promotional spots in support of community events
and station services.
# Drafted storyboards for in-house TV promotional spots and
video scripts.
# Developed scripts for feature-length presentations.
PROFESSIONAL STUDIO PRODUCTION EXPERIENCE
Studio Production Assistant, 1995
KCEN-TV, Channel 6, Waco, Texas
" Transferred out-of-house and in-house productions to the M-II
analog format.
" Operated the A-B roll editing controller and CHYRON character
generator.
" Entered coordinates and collected national affiliate news feeds
from satellites.
" Taped newscasts, in-house productions, and The Baylor Bears Harry
Miller Show for airing at a
later scheduled time.
" Managed studio floor operations per director instructions; operated
cameras.
" Programmed/operated the MARC II computer; checked minute-by-minute
operation of commercial
breaks and scheduled programming.
OTHER PROFESSIONAL EXPERIENCE
Health Yes ! Preventative Screenings, Austin, Texas, 2009 to Present
Customer Service Representative
- Explain to and register clients for preventative medical
screenings; provide detailed information and cost.
Office of the Attorney General, Austin, Texas, 2000 to 2007
Child Support Officer
- Provided customer assistance to open child support cases; performed
"locate" searches for absent parents.
Texas Department of Corrections, Huntsville/Hutchins, Texas, 1999 to
2000 Correctional Officer - Provided
supervision, custody, and security to inmates including observing actions
of inmates, pat
and/or "strip" searches of inmates, restraining, and securing
assaultive inmates.
Capitol Credit Union, Austin, Texas, 1996 to 1998
Member Service Representative
- Interacted professionally with credit union members facilitating a
variety of banking transactions.
H & R Block, Austin, Texas, Tax Season of 1996
Tax Preparer
- Prepared and/or electronically filed client tax returns (1040EZ to
1040 with pertinent schedules).
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